Retail Banking Operations Supervisor

Dollar Bank; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

Dollar Bank in Pittsburgh seeks a Senior Branch Operations Supervisor to lead a teller-focused team, train staff, and uphold branch standards. You will supervise daily teller line activities, audits, and compliance with policies while growing customer relationships through referrals.

You will play a key role in coaching staff, balancing transactions, and ensuring accurate processing across retail and corporate accounts. Strong communication and leadership skills are essential.

Qualifications

• Leadership or supervision experience
• Excellent written and verbal communication skills
• Experience in cash handling or customer service
• Willingness to travel for training
• Background checks as required by OCC

Responsibilities

• Process transactions with teller equipment for retail and corporate accounts (deposits, withdrawals, transfers, loan payments, cash advances).
• Direct and coordinate behind-the-teller activities (ATM balancing, night depository, check runs, branch balancing, cash turn-ins).
• Train and develop tellers to maximize referrals and customer relationships.
• Lead by example, provide feedback, and meet referral goals.
• Conduct branch audits and bi-weekly teller audits.
• Maintain professional appearance and conduct.
• Cultivate customer relationships by suggesting banking products and services to meet needs.

Skills

Leadership/mentorship

Communication

Customer service

Travel readiness

Education

High School Diploma

College degree or 1+ year CS experience

Job description

As a Senior Branch Operations Supervisor, you will lead a team whose primary focus is to provide exceptional customer service. You will assist customers with banking transactions and supervise all activities behind the teller line to ensure they are completed accurately and efficiently. You will be responsible for ongoing training regarding teller functions (transactions, balancing, referrals, etc.) and communicating changes in operational/compliance policies. You will offer constructive feedback and positive reinforcement at regular team meetings and through monthly coaching sessions. You will also engage in thoughtful interactions to build and grow customer relationships by suggesting banking products and services (e.g. checking, savings, credit cards, loans, digital banking) to meet their needs.

Qualifications

• High School Diploma or GED is required.
• College degree, or a minimum one year customer service experience in a cash handling environment is required
• Leadership, supervision, or mentorship experiences required.
• Must have excellent written and verbal communication skills to include professional grammar and demeanor
• Ability to travel as needed to training
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency

Principal Activities and Duties:

• Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers, loan payments, and cash advances.
• Direct and coordinate all activities behind the teller line including but not limited to ATM balancing, night depository processing, check run processing, branch balancing, filling all cash requisitions and verifying cash turn-ins.
• Train and develop tellers to maximize customer relationships through referrals.
• Consistently lead by example and exercise superior leadership skills by training team members, providing feedback, and meeting referral goals.
• Conduct all branch audits and bi-weekly teller audits.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Depending on branch staffing, individual may be required to build and grow customer relationships by suggesting banking products and services (e.g. checking, savings, credit cards, loans, digital banking) to meet their needs All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.