Personal Banker

Central Bank; Columbia Township (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Bank in Columbia, MO seeks an entry-level banking professional to assist the Consumer Banking Manager, support teller operations, open accounts, and address customer inquiries. The role emphasizes compliance, loss prevention, and delivering legendary service to customers and colleagues.

Responsibilities include processing transactions, cross-selling financial products, and supporting branch sales goals while maintaining knowledge of bank policies, procedures, and systems.

Qualifications

• Experience in customer service within a banking environment.
• Ability to perform accurate cash handling and transactions.
• Proven cross-selling of banking products and services.
• Knowledge of banking regulations and compliance requirements.

Responsibilities

• Open/close branch and manage teller duties.
• Assist customers and staff, resolve issues with tact and diplomacy.
• Cross-sell banking products and services to customers.
• Provide legendary customer service and maintain branch procedures.
• Support sales and operations goals under supervision of branch manager.

Skills

Customer service

Cash handling

Cross-selling

Banking regulations

Compliance

Communication

Team leadership

Job description

Assists Consumer Banking Manager in branch operations. Ensures compliance with established policies and procedures. Ensures customer services are provided, including all transactions process in the teller area, opening accounts, providing customers with information, resolving banking problems for customers, cross selling banking products and services, and other projects, tasks, and responsibilities. Acts as a resource for operation and customer issues exercising discretion and good judgment. Assists in sales development activities including training of staff. Conducts relationships and activities consistent with established bank policies, procedures, and systems. Must have knowledge and understanding of compliance and fraud issues for protection of customer and bank. Performs entry level supervision of team, including assistance with transactions, risk assessment, coaching, motivating, and setting an example in sales, service, and operations. Provides legendary service to meet needs and expectations of customer. Must work to meet goals by promoting and cross selling a combination of financial products and services. Contributes to a team environment by accomplishing bank and branch results.

Duties, Scope, Responsibliities & Authority

Assists customers/employees, assists with staff motivation and achieving branch and individual sales goals. Opens/closes branch. Performs teller duties: receives checks and cash for deposit and payment to accounts, verifies amounts, and examines checks for proper endorsement, ownership and fraud risk. Cashes checks and processes withdrawals, pays out money after verification of signatures and customer balances. Accurately counts, checks, and reconciles coins, currency, and transactions. Performs customer service duties: opens/closes accounts, customer problem resolution, cross sells and answers customer inquiries of financial products and service offerings. Assists in day to day operations including customer service and teller duties and responsibilities on a regular rotation. Ensures operating procedures are being followed. Consistently demonstrates proficiency providing legendary service to customers and coworkers. Resolves difficult situations with tact and diplomacy. Maintains thorough knowledge of bank products and services and ensures other branch personnel have knowledge. Actively pursues sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet customer needs. Takes a proactive approach to knowledge of the banking industry and leadership. Works with Manager to set goals and makes efforts to reach goals. Makes referrals to other business departments for traditional and non-traditional products and services. Participates in sales programs to generate new customers. Arranges daily work plans to handle customer flow and bank processing requirements, provides customer service and meets bank record keeping requirements. Responsible for following branch control and cash handling procedures. Responsible for cross selling bank products and services to meet individual and branch goals. The environment may be fast paced. It is important to act in a professional manner. Understands role in case of robbery and knows proper post-robbery procedures. Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives. Accountable for other tasks as directed.

Supervisory Responsibilities

Reports to Branch Manager and indirectly to Assistant Manager. Work is reviewed by Branch Manager and Assistant Manager. Tellers report indirectly to Financial Associate with questions and/or problems when management is not present.