Retail Banking Operations Supervisor

Dollar Bank, FSB; Pittsburgh (Allegheny County); On-site; USD 55,000 - 85,000; Full time

Job summary

Dollar Bank, FSB is seeking a Senior Branch Operations Supervisor to lead a teller-focused team and uphold exceptional customer service. You will supervise teller line activities, train staff, and ensure accuracy in all cash transactions while enforcing compliance and risk controls.

You will coach tellers, conduct audits, and drive customer relationship growth through product referrals across checking, savings, cards, loans, and digital banking services.

Qualifications

• Must have high school diploma or GED.
• College degree preferred or minimum one year customer service in cash handling.
• Leadership, supervision or mentorship experience required.
• Excellent written and verbal communication skills.

Responsibilities

• Process teller transactions for retail and corporate accounts (deposits, withdrawals, transfers, loan payments, cash advances).
• Direct and coordinate behind-the-teller-line activities (ATM balancing, night depository, check run processing, branch balancing, cash requisitions).
• Train and develop tellers to maximize customer relationships via referrals.
• Lead by example, provide feedback, and meet referral goals.
• Conduct branch and bi-weekly teller audits.
• Maintain professional appearance and conduct.
• May build customer relationships by suggesting banking products to meet needs.

Skills

Leadership

Customer service

Team training

Communication

Risk management

Education

High School Diploma or GED

College degree or customer service experience

Tools

Banking software

Teller equipment

Job description

As a Senior Branch Operations Supervisor, you will lead a team whose primary focus is to provide exceptional customer service. You will assist customers with banking transactions and supervise all activities behind the teller line to ensure they are completed accurately and efficiently. You will be responsible for ongoing training regarding teller functions (transactions, balancing, referrals, etc.) and communicating changes in operational/compliance policies. You will offer constructive feedback and positive reinforcement at regular team meetings and through monthly coaching sessions. You will also engage in thoughtful interactions to build and grow customer relationships by suggesting banking products and services (e.g. checking, savings, credit cards, loans, digital banking) to meet their needs.

Qualifications

• High School Diploma or GED is required.
• College degree, or a minimum one year customer service experience in a cash handling environment is required
• Leadership, supervision, or mentorship experiences required.
• Must have excellent written and verbal communication skills to include professional grammar and demeanor
• Ability to travel as needed to training
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency

Principal Activities and Duties

• Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers, loan payments, and cash advances.
• Direct and coordinate all activities behind the teller line including but not limited to ATM balancing, night depository processing, check run processing, branch balancing, filling all cash requisitions and verifying cash turn-ins.
• Train and develop tellers to maximize customer relationships through referrals.
• Consistently lead by example and exercise superior leadership skills by training team members, providing feedback, and meeting referral goals.
• Conduct all branch audits and bi-weekly teller audits.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Depending on branch staffing, individual may be required to build and grow customer relationships by suggesting banking products and services (e.g. checking, savings, credit cards, loans, digital banking) to meet their needs

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.