Senior Branch Operations Lead (Financial Services)

Raymond James; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Retirement savings

Job summary

Raymond James in Charlotte, NC is seeking an experienced Branch Operations Manager to oversee day-to-day efficiency of the branch. You will ensure compliance with firm and regulatory policies, supervise operations staff, coordinate with home office, and handle complex issues with discretion.

The role requires a Bachelor’s degree and several years in financial services operations, with licenses as applicable.

Qualifications

• Bachelor’s degree and 3–6 years in the financial services industry, preferably with supervisory experience.
• Equivalent combination of experience, education and/or training as approved by Human Resources

Responsibilities

• Performs back-up for all operational functions as required by workloads and absences.
• Works directly with home office personnel to coordinate branch-home office workflow.
• Completes self-audit of branch procedures.
• Assists Branch Manager with confidential matters and compliance visits and replies.
• Assists Branch Manager with controlling expenses and operating at peak efficiencies.
• Oversees ordering of supplies, purchase orders and postage usage.
• Maintains accounting of branch petty cash.
• May review branch invoices and operating statements.
• Researches and resolves complex problems relating to client accounts and inquiries.
• Assists Branch Manager in disseminating information at regular branch meetings.
• Coordinate rent, facility, office maintenance and cleaning/security issues.
• Recruits, selects, orients, trains and supervises branch operations associates.
• Performs ongoing performance management and salary reviews of operations associates.
• Reviews daily work of operations associates.
• Evaluates workload and responsibilities of support staff to maintain efficient workflow.
• Ensures daily staffing levels and cross-training is adequate.
• Coordinates registrations, continuing education, licensing, etc. of branch personnel.
• Performs other duties and responsibilities as assigned.

Education

Bachelor’s degree

Three years’ experience in financial services

Job description

Raymond James in Charlotte, NC is seeking an experienced Branch Operations Manager to oversee day-to-day efficiency of the branch. You will ensure compliance with firm and regulatory policies, supervise operations staff, coordinate with home office, and handle complex issues with discretion.

The role requires a Bachelor’s degree and several years in financial services operations, with licenses as applicable.