Branch Operations Leader — Compliance & Peak Efficiency

Raymond James; Greenwood (IN); On-site; USD 85,000 - 120,000; Full time

Job summary

Raymond James in Greenwood, IN is seeking an experienced Branch Operations Manager to oversee daily operational efficiency, ensure compliance with firm and regulatory policies, and coordinate workflow with home office. The role requires 3–6 years in financial services operations, a bachelor's degree, and strong leadership skills to manage staff, budgets, and branch procedures.

You will implement process improvements, supervise assistants, handle audits, and support the Branch Manager in

Qualifications

• Bachelor’s degree and three years’ experience in the financial services industry, preferably including related operational management and supervisory experience.
• An equivalent combination of experience, education and/or training as approved by Human Resources

Responsibilities

• Performs back-up for all operational functions as required by workloads and absences.
• Works directly with home office personnel to coordinate branch-home office workflow.
• Completes self-audit of branch procedures.
• Assists Branch Manager with confidential matters and compliance visits and replies.
• Assists Branch Manager with controlling expenses and operating at peak efficiencies.
• Oversees ordering of supplies, purchase orders and postage usage.
• Maintains accounting of branch petty cash.
• May review branch invoices and operating statements.
• Researches and resolves complex problems relating to client accounts and inquiries.
• Assists Branch Manager in disseminating information at regular branch meetings.
• Coordinate rent, facility, office maintenance and cleaning/security issues.
• Recruits, selects, orients, trains and supervises branch operations associates.
• In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files.
• Reviews daily work of operations associates.
• Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.
• Ensures daily staffing levels and cross-training is adequate.
• Coordinates registrations, continuing education, licensing, etc. of branch personnel.
• Performs other duties and responsibilities as assigned. May perform some Branch Manager duties

Skills

Operations management

Financial services

Supervision

Regulatory compliance

Staff scheduling

Education

Bachelor's degree

Equivalent experience

Job description

Raymond James in Greenwood, IN is seeking an experienced Branch Operations Manager to oversee daily operational efficiency, ensure compliance with firm and regulatory policies, and coordinate workflow with home office. The role requires 3–6 years in financial services operations, a bachelor's degree, and strong leadership skills to manage staff, budgets, and branch procedures.

You will implement process improvements, supervise assistants, handle audits, and support the Branch Manager in