Senior Branch Member Experience Specialist

Visions Federal Credit Union; Town of Ithaca (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

PTO & holidays

LSA stipend

Job summary

Visions Federal Credit Union is seeking a Senior Branch Member Account Specialist to open and manage member accounts, explore lending solutions, and guide members through financial decisions. The role emphasizes relationship building, personalized guidance, and growth within financial services.

Typical schedule is full-time with weekday hours and occasional Saturday shifts. Compensation ranges from $21.00 to $23.00 per hour, with training provided and ample benefits.

Qualifications

• High school diploma with 1–3 years of related experience.
• Obtain notary license within 1 year of acceptance of role.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Responsibilities

• Create positive member experiences through friendly, professional, and personalized service.
• Process deposits, withdrawals, transfers, payments, and other banking transactions accurately and efficiently.
• Build relationships with members by understanding their needs and connecting them with appropriate products, services, and resources.
• Answer questions, resolve concerns, and ensure members feel confident in their financial decisions.
• Collaborate with branch teammates to deliver exceptional service and support branch goals.
• Maintain operational accuracy, compliance, and security standards in all transactions and interactions.

Skills

Notary license

Microsoft Office

Office equipment

Diversity and inclusion

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Job description

Visions Federal Credit Union is seeking a Senior Branch Member Account Specialist to open and manage member accounts, explore lending solutions, and guide members through financial decisions. The role emphasizes relationship building, personalized guidance, and growth within financial services.

Typical schedule is full-time with weekday hours and occasional Saturday shifts. Compensation ranges from $21.00 to $23.00 per hour, with training provided and ample benefits.