Senior Branch Banking & Member Advisor

Visions Federal Credit Union; City of Ithaca (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Health benefits

Paid time off

10+ holidays

LSA stipend

Employee recognition

Job summary

Visions Federal Credit Union is hiring a Senior Branch Member Account Specialist to open and manage member accounts, explore lending solutions, and guide financial decisions. You’ll build relationships, provide personalized guidance, and support members with banking products and services at our Ithaca location.

You’ll receive paid training, growth opportunities, and a comprehensive benefits package while working a full-time schedule.

Qualifications

• High school diploma with 1-3 years of related experience.
• Obtain notary license within 1 year of acceptance of role.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.

Responsibilities

• Create positive member experiences through friendly, professional, and personalized service
• Process deposits, withdrawals, transfers, payments, and other banking transactions accurately and efficiently
• Build relationships with members by understanding their needs and connecting them with appropriate products, services, and resources
• Answer questions, resolve concerns, and ensure members feel confident in their financial decisions
• Collaborate with branch teammates to deliver exceptional service and support branch goals
• Maintain operational accuracy, compliance, and security standards in all transactions and interactions

Skills

Customer service

Communication

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office Suite

Office equipment

Job description

Visions Federal Credit Union is hiring a Senior Branch Member Account Specialist to open and manage member accounts, explore lending solutions, and guide financial decisions. You’ll build relationships, provide personalized guidance, and support members with banking products and services at our Ithaca location.

You’ll receive paid training, growth opportunities, and a comprehensive benefits package while working a full-time schedule.