Senior Branch Member Account Specialist - Saddle Brook, NJ

Visions Federal Credit Union; Saddle Brook (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

An established industry player is seeking a Senior Branch Member Account Specialist to provide exceptional service to members and assist with account management. This full-time role requires a high school diploma and relevant experience, along with proficiency in Microsoft Office. You will be the primary contact for account inquiries, help set up new accounts, and resolve concerns. The position is located on-site in Saddle Brook, with a commitment to diversity and inclusion, ensuring a respectful workplace for all employees. If you are passionate about customer service and want to make a difference, this opportunity is for you.

Qualifications

• 1-3 Jahre Erfahrung im Kundenservice oder Finanzdienstleistungsbereich.
• Notarielle Lizenz innerhalb eines Jahres nach Annahme der Rolle erforderlich.

Responsibilities

• Erstklassigen Service für Mitglieder bieten und Kontostatus klären.
• Neue Geschäfts-, Verbraucher- und IRA-Konten einrichten.

Skills

Kundenservice

Microsoft Office Suite

Notarielle Dienstleistungen

Education

High School Diploma

Tools

Standard Bürotechnik

Job description

Senior Branch Member Account Specialist - Saddle Brook, NJ

Job Category: Branch

Requisition Number: SENIO003226

Posted: March 17, 2025

Position Type: Full-Time. Typical shifts include Monday through Friday 8:30AM to 5:30PM, with rotating Saturday shifts 8:30AM to 12:30PM at other local branches.

Compensation Range: $24.36/hr. - $29.58/hr.*Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: Position is on-site at our Saddle Brook Branch, which is located at 250 Pehle Avenue and will provide Saturday coverage to local branches as needed.

Responsibilities/Duties:

• Deliver exceptional service to our members as the primary contact for members regarding the status of their account and any escalation.
• Assist members in setting up new business, consumer, and IRA accounts.
• Resolve account related concerns, provide general credit union information, intake and follow up on consumer loan applications excluding residential mortgage lending.
• Rotates to perform branch duties to include MSR activities.
• Act on notary requests.
• Expand member relationships through offering appropriate products and services.

Minimum Qualifications & Experience:

• High school diploma with 1-3 years of related experience.
• Obtain notary license within 1 year of acceptance of role.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred Qualifications & Experience:

• Two to four years’ experience in customer service, retail, banking or financial services industry.

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union.

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