Senior Branch Member Account Specialist FLOAT - Shillington, PA

Visions Federal Credit Union; Shillington (Berks County); Presencial; USD 29 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension plan

401(k) with employer match

Medical, dental, vision coverage

Flexible PTO, VTO, WTO

10+ paid holidays

Wellness stipend

Resumo da oferta

Visions Federal Credit Union is hiring a Senior Branch Member Account Specialist to build relationships, open accounts, and assist with consumer lending. The role is full-time and will primarily support the Shillington, PA branch while providing coverage at nearby locations as needed.

The position requires a high school diploma with 1–3 years of related experience, or equivalent, and the ability to obtain a notary license within one year.

Qualificações

• High school diploma required; 1–3 years in related roles preferred.
• Ability to obtain notary license within one year of starting.
• Proficiency with Microsoft Office and basic office tech.

Responsabilidades

• Build trusted member relationships through personalized service and financial conversations.
• Open and manage consumer, business, and IRA accounts; support loan applications (excluding mortgages).
• Listen to members, resolve concerns, and recommend solutions aligned to their goals.
• Support branch operations including teller coverage with accuracy and attention to detail.
• Use Spanish-language skills to assist members and enhance understanding.

Conhecimentos

Customer service

Communication

Formação académica

High school diploma

Associate degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Who We Are

We're in the business of people helping people. At Visions, our mission is to MAKE VISIONS MATTER by providing value to our members, opportunities to our employees, and a positive impact in our communities. Guided by Integrity, Community, Service, and Trust, you'll help members move toward their financial goals while being part of something bigger than banking.

Who We Are

We're in the business of people helping people. At Visions, our mission is to MAKE VISIONS MATTER by providing value to our members, opportunities to our employees, and a positive impact in our communities. Guided by Integrity, Community, Service, and Trust, you'll help members move toward their financial goals while being part of something bigger than banking.

Why Join Visions

• Retirement benefits, including a pension plan and 401(k) with employer match
• Medical, dental, vision, and supplemental coverage
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account stipend for wellness, caregiving, student loan repayment, tuition reimbursement, and other eligible expenses
• Employee recognition and career advancement opportunities

About The Position

Position Title: Senior Branch Member Account Specialist - Offering $1,000 Sign-On Bonus

Position Overview: As a Senior Branch Member Account Specialist (Sr BMAS), you’ll build meaningful relationships while helping members with accounts, lending needs, everyday banking, and their financial goals. Whether you’re bringing experience from customer service, retail, hospitality, or financial services, we’ll provide the training and support you need to grow your banking knowledge and build a rewarding career with Visions.

Position Type: Full-Time. 40 hours per week, Monday through Friday, with rotating Saturdays.

Compensation Range: $21.00/hr. - $25.50/hr. *Hiring rates may depend on directly related experience, education, geographic location, or special skills.

Location: As a float role, you primarily support the Shillington Branch located at 600 East Lancaster Ave, Shillington, PA., while providing planned, local coverage at nearby branches in Muhlenberg, West Lawn, Exeter, and Reading when needed to ensure consistent service and operational stability.

What You’ll Do And How You’ll Succeed

• Build trusted member relationships through thoughtful, personalized service and meaningful financial conversations.
• Open and manage consumer, business, and IRA accounts, and support consumer loan applications, excluding mortgages.
• Listen to members, resolve concerns, and recommend relevant solutions that support their financial goals.
• Support branch operations, including teller and Member Service Representative coverage, while maintaining accuracy and attention to detail.
• Learn and grow in a supportive branch environment that allows for hands-on training and more one-on-one member interactions.
• Use your Spanish-language skills to help members feel understood, supported, and confident in their financial decisions.
• Obtain a notary license within one year; training is provided.

Why You’ll Love Working At Shillington

• Relationship-focused branch environment with opportunities for personalized member interactions.
• Supportive setting to build confidence and develop banking expertise.
• Convenient in-store and shopping plaza location with nearby meal and break options.
• Opportunity to connect with members and the greater Shillington and Reading communities.

Minimum Qualifications

High school diploma and 1-3 years of related experience; alternative combinations of education and experience will be considered.

Ability to obtain a notary license within one year of accepting the role.

Proficiency with Microsoft Office and standard office technology.

WHAT WE'RE LOOKING FOR

• High school diploma and 1-3 years of related experience; alternative combinations of education and experience will be considered.
• Ability to obtain a notary license within one year of accepting the role.
• Proficiency with Microsoft Office and standard office technology.

Preferred Qualifications

• Associate degree preferred.
• Two to four years’ experience in customer service, retail, banking or financial services industry.
• Bilingual Spanish proficiency - A bilingual premium is offered to qualified employees who successfully complete the required language proficiency assessment.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.

We make Visions matter. You can, too. #ClaimYourSeat

LEARN MORE

Learn more about: Visions FCU | Employee benefits | Employee culture | Community giveback

Questions? Contact the Talent Team at 800.242.2120, ext. 10501 or [e-mail].