Senior Branch Member Account Specialist - West Lawn, PA

Visions Federal Credit Union; Reading (Berks County); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Pension plan

401(k) with employer match

Medical, dental, vision coverage

Flexible PTO

Volunteer Time Off

Wellness Time Off

10+ paid holidays

Lifestyle Spending Account

Employee recognition and career growth

Job summary

Visions Federal Credit Union in Reading, PA seeks a Senior Branch Member Account Specialist (Bilingual Spanish) to help members reach financial goals by opening accounts, supporting lending needs, and resolving concerns. The role covers Reading and nearby Berks County communities with comprehensive training and growth opportunities.

The position is full-time, 40 hours weekly, with rotating Saturdays. Compensation ranges from $21.00 to $25.50 per hour, influenced by experience, location, and

Qualifications

• Bilingual Spanish proficiency is required.
• High school diploma and 1-3 years of related experience.
• Ability to obtain a notary license within one year.
• Proficiency with Microsoft Office and standard office technology.

Responsibilities

• Build trusted member relationships through thoughtful, personalized service and meaningful financial conversations.
• Open and manage consumer, business, and IRA accounts, and support consumer loan applications, excluding mortgages.
• Listen to members, resolve concerns, and recommend relevant solutions that support their financial goals.
• Support branch operations, including teller and Member Service Representative coverage, while maintaining accuracy and attention to detail.
• Learn and grow in a supportive branch environment that allows for hands-on training and more one-on-one member interactions.
• Use your Spanish-language skills to help members feel understood, supported, and confident in their financial decisions.
• Obtain a notary license within one year; training is provided.

Skills

Bilingual Spanish proficiency

Customer service

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office

Job description

WHO WE ARE

We're in the business of people helping people. At Visions, our mission is to MAKE VISIONS MATTER by providing value to our members, opportunities to our employees, and a positive impact in our communities. Guided by Integrity, Community, Service, and Trust, you'll help members move toward their financial goals while being part of something bigger than banking.

Why join Visions:

• Retirement benefits, including a pension plan and 401(k) with employer match
• Medical, dental, vision, and supplemental coverage
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account stipend for wellness, caregiving, student loan repayment, tuition reimbursement, and other eligible expenses
• Employee recognition and career advancement opportunities

ABOUT THE POSITION

Position Title: Senior Branch Member Account Specialist (Bilingual Spanish)

Position Overview: As a Senior Branch Member Account Specialist (Sr BMAS), you'll help members achieve their financial goals by opening accounts, supporting lending needs, resolving concerns, and building meaningful relationships. We're seeking a bilingual Spanish-speaking professional to support the diverse communities of Reading, Shillington, West Lawn, Muhlenberg, Exeter, and surrounding Berks County areas. With comprehensive training, ongoing support, and opportunities for career growth, this role is ideal for individuals looking to build their banking knowledge while making a positive impact in their community.

Position Type: Full-Time. 40 hours per week, Monday through Friday, with rotating Saturdays.

Compensation Range: $21.00/hr. - $25.50/hr. *Hiring rates may depend on directly related experience, education, geographic location, or special skills.*

Location: West Lawn Branch, 2104 Van Reed Road, West Lawn, PA. This role may also support nearby branches in Muhlenberg, Shillington, Exeter, and Reading as needed.

What You'll Do and How You'll Succeed:

• Build trusted member relationships through thoughtful, personalized service and meaningful financial conversations.
• Open and manage consumer, business, and IRA accounts, and support consumer loan applications, excluding mortgages.
• Listen to members, resolve concerns, and recommend relevant solutions that support their financial goals.
• Support branch operations, including teller and Member Service Representative coverage, while maintaining accuracy and attention to detail.
• Learn and grow in a supportive branch environment that allows for hands-on training and more one-on-one member interactions.
• Use your Spanish-language skills to help members feel understood, supported, and confident in their financial decisions.
• Obtain a notary license within one year; training is provided.

Why You'll Love Working at West Lawn:

• Relationship-focused branch environment with opportunities for personalized member interactions.
• Supportive setting to build confidence and develop banking expertise.
• Convenient in-store and shopping plaza location with nearby meal and break options.
• Opportunity to connect with members and the greater West Lawn and Reading communities.

Minimum Qualifications:

• Bilingual Spanish proficiency is required. A bilingual premium is offered to qualified employees who successfully complete the required language proficiency assessment.
• High school diploma and 1-3 years of related experience; alternative combinations of education and experience will be considered.
• Ability to obtain a notary license within one year of accepting the role.
• Proficiency with Microsoft Office and standard office technology.

Preferred Qualifications:

• Associate degree preferred.
• Two to four years' experience in customer service, retail, banking or financial services industry.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.

We make Visions matter. You can, too. #ClaimYourSeat

LEARN MORE

Learn more about: Visions FCU | Employee benefits | Employee culture | Community giveback

Questions? Contact the Talent Team at 800.242.2120, ext. 10501 or [e-mail].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.