Senior Branch Manager - Growth & Community Banking

Rockland Trust

Worcester (MA)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Health insurance

401(k) retirement plan

Paid vacation

Job summary

Rockland Trust in Worcester, MA seeks a hands-on Branch Manager to lead a midsize retail banking center and grow local business relationships. You will coach staff, ensure sales and service standards, and drive customer experience across in-branch and digital channels.

Ideal candidates have retail banking leadership experience, strong communication, and a customer-focused approach. This on-site role offers growth opportunities, competitive compensation, and a comprehensive benefits package in a

Qualifications

Retail banking experience with sales focus and leadership.
Ability to coach staff and meet sales/service goals.
Strong communication and relationship-building skills.
Comfort with regulatory requirements and risk controls.

Responsibilities

Take responsibility for managing a midsize retail banking center or specialty branch.
Manage and grow existing branch locations designated as Transaction Branch or Business Focus Hub Branch locations.
Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch.
Regularly meet with employees to ensure that they are trained and motivated toward achieving sales and service standards, using a needs‑based consultative sales approach.
Conduct employee skills and results coaching to meet or exceed customer experience, sales, and financial goals.
Foster a positive climate of teamwork and lead by example to inspire confidence and loyalty.