Senior Branch Leader – Growth, Sales & Customer Relationships

Citi Group; Chicago (IL); On-site; USD 95,000 - 142,000; Full time

Job summary

Citi is seeking a Branch Manager in Chicago to lead a branch team, grow sales, build customer loyalty, and coordinate with the consumer sales team. You will drive business strategies and manage staff, relationships, and risk across operations.

The role requires 6–10 years in banking, sales leadership, and mortgage licensing readiness. The position offers full-time hours and competitive benefits in a US-based market.

Qualifications

• 6–10 years of relevant experience in banking or financial services.
• Sales management experience.
• Registered or willing to register as mortgage loan originator with Nationwide Mortgage Licensing.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Consistently demonstrates analytic skills.

Responsibilities

• Develop sales plans and drive individual production goals, including building referral networks and relationships with internal partners and external contacts.
• Provide coaching to develop employee skills and execute plans to achieve branch goals.
• Develop and execute integrated sales, relationship, and credit strategies aligned with Retail Bank priorities to achieve goals.
• Support portfolio growth by deepening client relationships and ensuring optimal service while monitoring controls.
• Collaborate with branch partners to achieve goals and deliver excellent customer service.
• Utilize workforce planning to optimize staffing and set expectations for branch staff.

Skills

Sales management

Communication skills

Analytical skills

Mortgage licensing knowledge

Education

Bachelor's Degree/University degree or equivalent experience

Master's degree preferred

Job description

Citi is seeking a Branch Manager in Chicago to lead a branch team, grow sales, build customer loyalty, and coordinate with the consumer sales team. You will drive business strategies and manage staff, relationships, and risk across operations.

The role requires 6–10 years in banking, sales leadership, and mortgage licensing readiness. The position offers full-time hours and competitive benefits in a US-based market.