Branch Manager & AVP — Growth, Leadership & Compliance

Citi; Chicago (IL); On-site; USD 71,000 - 107,000; Full time

Job summary

Citi is seeking a Branch Manager in Chicago to lead a team within the Consumer Sales framework. The role focuses on growing sales, building customer loyalty, and implementing business initiatives in coordination with the consumer sales team.

Responsibilities include staff management, budgeting, risk oversight, and ensuring excellent customer service, with performance monitoring and coaching to meet branch targets.

Qualifications

• 5-8 years of relevant experience required.
• Previous experience in banking or financial industry preferred.
• Proven experience managing teams.
• Clear and concise written and verbal communication skills.
• Strong analytical skills.

Responsibilities

• Administer branch sales, service, control and management of human resources.
• Manage staff to ensure clear work priorities and high customer service levels.
• Plan and budget to meet branch annual goals.
• Lead daily huddles and communicate goals, strategies, and expectations.
• Monitor performance to meet branch metrics and improve customer satisfaction.
• Oversee branch controls and compliance to manage risk and audit ratings.
• Identify training needs and career progression, supervise evaluations and hiring.
• Lead recruitment of staff across sales and operations and onboarding.
• Assess risk in business decisions and ensure compliance and ethics.

Skills

Team leadership

Communication skills

Analytical skills

Banking/financial experience

Education

Bachelor's degree

Job description

Citi is seeking a Branch Manager in Chicago to lead a team within the Consumer Sales framework. The role focuses on growing sales, building customer loyalty, and implementing business initiatives in coordination with the consumer sales team.

Responsibilities include staff management, budgeting, risk oversight, and ensuring excellent customer service, with performance monitoring and coaching to meet branch targets.