Senior Branch Leader: Grow Sales and Loyalty

Citi; Chicago (IL); On-site; USD 95,000 - 142,000; Full time

Benefits offered by this job

medical, dental & vision coverage

401(k)

life, accident, and disability保险

wellness programs

discretionary and formulaic incentive

Job summary

Citi in Chicago is seeking a Branch Manager to lead a sales-focused team within the SAFE Act framework. The role directs daily operations, drives loan and deposit growth, and builds strong customer relationships across internal partners and external contacts.

The ideal candidate has 6–10 years of banking experience, proven sales leadership, and the ability to coach staff, manage risk, and execute business plans that align with retail priorities.

Qualifications

• 6-10 years of relevant experience required.
• Experience in banking or financial industry preferred.
• Sales management experience preferred.
• Registered or willing to register as mortgage loan originator with Nationwide Mortgage Licensing.
• Obtain or willing to obtain unique identifier from Registry.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Consistently demonstrates analytic skills.

Responsibilities

• Develop a sales plan and drive production goals, including building referral networks and relationships with internal partners and external contacts.
• Create an environment through activity-based coaching and performance development; implement coaching plans to develop employees.
• Develop and execute integrated sales, relationship, and credit strategies aligned with Retail Bank priorities; execute business plan to achieve goals.
• Support portfolio growth by deepening relationships and increasing client acquisition; ensure optimal client service and monitor controls.
• Collaborate with branch partners to achieve goals, build customer relationships and deliver service.
• Lead hiring, performance management, compensation, communication and evaluation of branch staff.

Skills

Sales management

Written and verbal communication

Analytic skills

Banking/financial industry experience

Mortgage loan originator registration

NMLS registration (registry identifier

Education

Bachelor's degree

Master’s degree preferred

Job description

Citi in Chicago is seeking a Branch Manager to lead a sales-focused team within the SAFE Act framework. The role directs daily operations, drives loan and deposit growth, and builds strong customer relationships across internal partners and external contacts.

The ideal candidate has 6–10 years of banking experience, proven sales leadership, and the ability to coach staff, manage risk, and execute business plans that align with retail priorities.