Senior BPM Lead: Revenue Ops & Marketing Delivery

T-Mobile; Bellevue (WA); On-site; USD 84,000 - 174,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. Bellevue, WA-based role focuses on process design, implementation and quality control to identify opportunities, implement solutions, and measure impact. The position spans locations in Bellevue, WA; Overland Park, KS; and Frisco, TX, with three in-office days per week.

The role emphasizes business analysis, BPM, change management, and customer experience. Requires a Bachelor's degree plus 3 years, or advanced degree with 1 year, plus 4–7 years related telecom/B2B experience;

Qualifications

• Bachelor's degree plus 3 years of related work experience.
• Acceptable areas of study include Business, Finance or related field.
• 4-7 years related work experience preferred.
• Experience in telecommunications industry preferred.
• Experience in B2B Sales, Sales Operations or Marketing Operations preferred.

Responsibilities

• Ensure alignment of projects to business goals and benefits, document impact and influence policy changes.
• Identify opportunities for system and process efficiencies and implement improvements.
• Provide structure, goals, accountability; mentor and contribute to knowledge base on BPM and execution.
• Seek industry and business information; understand policy and process impact on performance.
• Mentor others through complex political situations and build partner trust.

Skills

Business Analysis

Business Case Development

Business Process Management

Change Management

Customer Experience Management

Leadership Development Programs

Project Management

Root Cause Identification

Stakeholder Management

Salesforce.com

Data Loader

Inspector

Education

Bachelor's Degree in Business, Finance or related field

Advanced degree (MBA or related)

Tools

Salesforce.com

Data Loader

Inspector

Job description

T-Mobile USA, Inc. Bellevue, WA-based role focuses on process design, implementation and quality control to identify opportunities, implement solutions, and measure impact. The position spans locations in Bellevue, WA; Overland Park, KS; and Frisco, TX, with three in-office days per week.

The role emphasizes business analysis, BPM, change management, and customer experience. Requires a Bachelor's degree plus 3 years, or advanced degree with 1 year, plus 4–7 years related telecom/B2B experience;