Senior BPM Lead: Rev Ops & Marketing Delivery

T-MOBILE USA, Inc.; Frisco (TX); On-site; USD 84,000 - 152,000; Full time

Benefits offered by this job

Annual stock grant

401(k) plan

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Business Process Improvement professional to design and implement processes, monitor quality, and quantify impact. The role focuses on identifying opportunities for operational efficiency and presenting cost-saving business cases.

The position requires collaboration across teams, with emphasis on process design, change management, and stakeholder engagement to deliver measurable improvements.

Qualifications

• Bachelor's Degree plus 3 years of related work experience or advanced degree with 1 year of related work experience.
• Experience in telecommunications industry and B2B Sales, Sales Operations or Marketing Operations preferred.
• Strong knowledge of business analysis, BPM and change management.

Responsibilities

• Aligns projects to broader organizational goals and articulates business benefits.
• Identifies opportunities for efficiency and implements improvements.
• Provides structure, direction and mentorship on process design and optimization.
• Gathers industry and business information to inform policies and processes.
• Motivates teams and brokers consensus amidst conflicting needs.

Skills

Business Analysis

Business Case Development

Business Process Management

Change Management

Customer Experience Management

Leadership Development Programs

Project Management

Root Cause Identification

Stakeholder Management

Education

Bachelor's Degree + 3 years

Advanced degree + 1 year

Degree in Business/Finance or related

Tools

Salesforce.com

Data Loader

Inspector

Outreach

Traction Complete

Pardot

Marketing Cloud/Data 360

Job description

T-Mobile USA, Inc. is seeking a Business Process Improvement professional to design and implement processes, monitor quality, and quantify impact. The role focuses on identifying opportunities for operational efficiency and presenting cost-saving business cases.

The position requires collaboration across teams, with emphasis on process design, change management, and stakeholder engagement to deliver measurable improvements.