Sr. Business Process Manager, TFB Rev Ops-Marketing Lead Delivery & Hygiene

T-MOBILE USA, Inc.; Factoria (WA); Híbrido; USD 84 000 - 174 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Resumo da oferta

T-Mobile USA, Inc. is seeking a process design and optimization professional to implement improvements, monitor quality, and quantify impact. The role collaborates in-office three days weekly across Bellevue, WA; Overland Park, KS; and Frisco, TX locations.

Candidates should bring a strong background in business analysis, BPM, and change management, with 4–7 years in related work and telecom/B2B experience preferred.

Qualificações

• Bachelor's degree plus 3 years of related work experience or advanced degree with 1 year of related work experience.
• Preferred studies in Business, Finance or related field.
• 4-7 years related work experience (Preferred).
• Telecommunications industry experience and B2B sales operations experience preferred.

Responsabilidades

• Align projects to business goals and articulate benefits with cost savings.
• Identify opportunities for enhanced efficiency and implement improvements.
• Provide structure, set measurable goals, and mentor teams.
• Stay informed on industry trends and translate into process impact.
• Guide teams through complex environments and build partner trust.

Conhecimentos

Business Analysis

Business Case Development

Business Process Management

Change Management

Customer Experience Management

Leadership Development Programs

Project Management

Root Cause Identification

Stakeholder Management

Salesforce.com

Data Loader

Inspector

B2B Prospecting

Data Intelligence

Data Management Platforms

Outreach

Traction Complete

Pardot

Marketing Cloud

Formação académica

Bachelor's degree + 3 years

Advanced degree + 1 year

Business/Finance field preferred

Ferramentas

Salesforce.com

Descrição da oferta de emprego

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Responsible for process design, implementation, and quality control monitoring using appropriate methods to identify the opportunities, implement solutions, and measure impact. Seeks out opportunities for operational improvement and provides compelling arguments for change with validated cost savings or efficiencies.

This role is available at our Bellevue, WA, Overland Park, KS and Frisco, TX locations! Three days a week in office collaboration is a must for this job.

Job Responsibilities

• Has understanding on how projects align to broader organizational goals and business benefit. Is able to explain business benefit of projects and contributes to business case/feasibility development. Identifies and documents the impact of change and suggests policy, goal and rule changes.
• Seeks out opportunities for increased system and process efficiencies and operational improvement and recommends improvements through implementation of more efficient processes, modifications of current systems, and implementation of new systems and technologies.
• Provides structure, feedback and direction. Creates clear and measurable goals. Holds self and others accountable. Mentors and contributes to organizations body of knowledge on process design, modeling, execution, monitoring and optimization.
• Actively seeks out industry and business information. Understands how policies, systems and processes impact job performance and projects. Fosters business knowledge and understanding among managers, business analysts and project participants.
• Maneuvers and mentors others through complex political situations effectively and quietly. Invests in customer management and possesses ability to gain partner trust. Brokers consensus among team members with conflicting needs.

Education and Work Experience

• Bachelor's Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business, Finance or related field (Preferred)
• 4-7 years Related work experience (Preferred)
• Experience in telecommunications industry (Preferred)
• Experience in B2B Sales, Sales Operations or Marketing Operations (Preferred)

Knowledge, Skills and Abilities

• Business Analysis (Required)
• Business Case Development (Required)
• Business Process Management (BPM) (Required)
• Change Management (Required)
• Customer Experience Management (Required)
• Leadership Development Programs (Required)
• Project Management (Required)
• Root Cause Identification (Required)
• Stakeholder Management (Required)
• Salesforce.com, Data Loader, Inspector (Preferred)
• B2B Prospecting, Data Intelligence and/or Data Management Platforms such as Outreach, Traction Complete (Preferred)
• Marketing Automation Platforms such as Pardot, Marketing Cloud/Data 360 (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

Total Target Cash Earnings Opportunity: $96,715 - $174,455National Base Pay Range: $84,100 - $151,700

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location,

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.