Senior Blockchain Support Engineer - Remote + Equity

validationcloud; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Fully remote work (Americas region)

Health insurance

Generous vacation and paid time off

Hardware provided

Cell phone stipend

Biannual company offsite

Job summary

validationcloud is seeking a senior support engineer to act as a technical liaison between enterprise customers and internal engineering teams, triaging complex production issues and monitoring infrastructure health.

The role focuses on enterprise-grade blockchain infrastructure, on-call incident response, and helping scale support processes for a growing customer base while working fully remotely in the Americas region with North American business hours.

Qualifications

• 6+ years of experience in customer-facing technical support roles.
• Strong troubleshooting and debugging skills in distributed systems and cloud-native environments.
• Hands-on experience with on-call tools such as Opsgenie, Datadog On-Call, or comparable alternatives.

Responsibilities

• Serve as the technical point of contact for enterprise customers, resolving production issues and answering platform questions.
• Monitor production systems and infrastructure health, proactively identifying and resolving issues to maintain high availability.
• Collaborate with DevOps and engineering teams to elevate and troubleshoot deep technical problems.
• Create and maintain customer-facing documentation and internal runbooks to streamline issue resolution.
• Build and expand internal monitoring dashboards.
• Participate in the on-call rotation and lead incident response when necessary.
• Partner with product and engineering to advocate for customer needs and prioritize fixes and improvements.
• Drive continuous improvements in support operations, tooling, and workflows.

Skills

Customer-facing support

Distributed systems

Cloud-native environments

On-call tooling

Communication

Tools

Opsgenie

Datadog On-Call

Datadog monitoring

Job description

validationcloud is seeking a senior support engineer to act as a technical liaison between enterprise customers and internal engineering teams, triaging complex production issues and monitoring infrastructure health.

The role focuses on enterprise-grade blockchain infrastructure, on-call incident response, and helping scale support processes for a growing customer base while working fully remotely in the Americas region with North American business hours.