Senior Billing Specialist - Data-Driven Municipal Utilities

City of Maypearl; Farmers Branch (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

City of Maypearl is seeking a billing supervisor to analyze, maintain, and oversee utility billing processes. You will prepare monthly bills, penalties, and cut-offs, ensuring accuracy across cycles while coordinating with other city departments.

The role emphasizes strong customer service, leadership responsibilities, and experience with ERP systems, with preference for Tyler MUNIS or municipal billing background.

Qualifications

• High school diploma or GED required.
• At least four years of customer service experience, two of which involve billing activities with ERP systems.
• At least one year of supervisory experience in customer service or billing.
• Bachelor's degree in accounting, finance or business administration may substitute for two years of experience.
• Equivalents in education/experience considered; preference for Tyler MUNIS or municipal billing experience.

Responsibilities

• Analyze, maintain, research, and oversee billing processes.
• Prepare monthly utility bills, penalties, and cut-offs for various cycles.
• Coordinate with other city departments as needed; provide excellent customer service to billing customers.

Skills

Advanced technical knowledge

Interpersonal communication

Data analysis

Conflict resolution

Effective leadership

Multi-task coordination

Decision making

Education

High school diploma or GED

Bachelor's degree in accounting/finance/business administration

Tools

ERP systems

Tyler MUNIS (preferred)

Job description

City of Maypearl is seeking a billing supervisor to analyze, maintain, and oversee utility billing processes. You will prepare monthly bills, penalties, and cut-offs, ensuring accuracy across cycles while coordinating with other city departments.

The role emphasizes strong customer service, leadership responsibilities, and experience with ERP systems, with preference for Tyler MUNIS or municipal billing background.