Billing Specialist

City of Maypearl; Farmers Branch (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

City of Maypearl is seeking a billing supervisor to analyze, maintain, and oversee utility billing processes. You will prepare monthly bills, penalties, and cut-offs, ensuring accuracy across cycles while coordinating with other city departments.

The role emphasizes strong customer service, leadership responsibilities, and experience with ERP systems, with preference for Tyler MUNIS or municipal billing background.

Qualifications

• High school diploma or GED required.
• At least four years of customer service experience, two of which involve billing activities with ERP systems.
• At least one year of supervisory experience in customer service or billing.
• Bachelor's degree in accounting, finance or business administration may substitute for two years of experience.
• Equivalents in education/experience considered; preference for Tyler MUNIS or municipal billing experience.

Responsibilities

• Analyze, maintain, research, and oversee billing processes.
• Prepare monthly utility bills, penalties, and cut-offs for various cycles.
• Coordinate with other city departments as needed; provide excellent customer service to billing customers.

Skills

Advanced technical knowledge

Interpersonal communication

Data analysis

Conflict resolution

Effective leadership

Multi-task coordination

Decision making

Education

High school diploma or GED

Bachelor's degree in accounting/finance/business administration

Tools

ERP systems

Tyler MUNIS (preferred)

Job description

With minimal direction, analyzes, maintains, researches, and oversees processes related to billing. Prepares monthly utility bills, penalties and cut offs for various billing cycles. Coordinates with other City departments as needed. Provides excellent customer service to billing customers as needed.

Education and Experience:

Required

• High School Diploma or GED equivalency
• At least four years of customer service experience, two of which should include billing activities utilizing ERP systems.
• At least one year of supervisory experience in customer service, billing, or another related field.
• A Bachelors’ Degree in accounting, finance or business administration may be substituted for two years of experience.
• Any equivalent combination of education and experience as noted above may be considered. Preference will be given to those that have prior experience with Tyler MUNIS or experience in a municipality’s billing department.

Background Requirements:

Candidates offered a position must successfully complete the following:

A comprehensive criminal background check.

Knowledge, Skills and Abilities:

• Advanced technical knowledge with the ability to troubleshoot problems across a range of technology systems, hardware, and software.
• Advanced skill in interpersonal communication and conflict resolution.
• Skill in the de-escalation of sensitive or aggressive customer/vendor/citizen issues. Skill in analyzing data, identifying trends and creating actionable data strategies.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Ability to simultaneously coordinate multiple tasks and priorities and support multiple individuals, teams, and work groups.
• Ability to continually demonstrate practical knowledge, analytical judgements and informed decision- making.
• Ability to provide technical, practical or functional knowledge related to job functions.
• Ability to effectively inform, educate, persuade or influence others related to job functions and necessary outcomes.
• Ability to communicate effectively on technical, interpersonal and professional levels to diverse audiences, communities and interest groups.
• Ability to effectively lead, motivate, train and engage a direct report. Ability to adapt to changing priorities.
• Ability to travel to offsite meetings, conferences, and training as needed.