Senior Billing & Payments Specialist (Remote)

Trustmark; Augusta (ME); Remote; USD 32,000 - 47,000; Full time

Job summary

Trustmark is hiring for a remote, full-time Billing Specialist responsible for managing and processing client billing activities, invoices, and payments. You will maintain client contact through post-implementation, resolve inquiries, and ensure accurate reconciliation and change reports to support client satisfaction.

The role emphasizes attention to detail, effective communication, and collaboration across teams to deliver timely billing solutions for diverse clients.

Qualifications

• High School Diploma or GED with 4-6 years of related experience.
• Experience with payroll deductions and client billing.
• Strong attention to detail and problem-solving.

Responsibilities

• Coordinates information with Client Payroll Deduction Specialists for a seamless transition from implementation to post-implementation maintenance.
• Maintains a consistent level of contact with clients throughout the post-implementation process to ensure reports are accurate.
• Researches moderately complex billing inquiries with a focus on timely and optimal resolution.
• Participates in payroll deduction issue resolution and assists with client suspense account reconciliation.
• Analyzes data and collaborates with others to obtain necessary information for completing requests from internal and external customers.

Skills

Billing

Data analysis

Customer service

Education

High School Diploma or GED

Job description

Trustmark is hiring for a remote, full-time Billing Specialist responsible for managing and processing client billing activities, invoices, and payments. You will maintain client contact through post-implementation, resolve inquiries, and ensure accurate reconciliation and change reports to support client satisfaction.

The role emphasizes attention to detail, effective communication, and collaboration across teams to deliver timely billing solutions for diverse clients.