Senior Billing Applications Analyst (Zuora) — Remote

Zillow Group; United States; Remote; USD 124,000 - 208,000; Full time

Benefits offered by this job

Equity awards

Remote-friendly role

Job summary

The Senior Specialist, Information Systems at Zillow Group leverages deep expertise in enterprise platforms to design, configure, and optimize technology solutions that support critical business operations. You’ll work with cross-functional teams to deliver scalable systems, improve data quality, and enhance workflows.

This remote role offers opportunities to mentor peers, uphold security and compliance, and drive automation initiatives while partnering with stakeholders across the organization.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Administration, or a related field.
• 8+ years of experience in information systems, enterprise applications, or a related technology role supporting business-critical platforms.
• Experience designing, configuring, and supporting complex enterprise applications or platforms in a fast-paced environment.
• Experience collaborating with cross-functional stakeholders to gather requirements, prioritize enhancements, and deliver system changes from concept through implementation.
• Experience analyzing system issues and data flows to develop remediation plans, process improvements, or automation opportunities.

Responsibilities

• Lead the design, configuration, and enhancement of enterprise systems and integrations to improve reliability, data quality, and usability for business stakeholders.
• Partner with product, engineering, and functional teams to translate business requirements into scalable technical solutions, documenting designs, configurations, and impact.
• Drive complex troubleshooting and root-cause analysis across applications, integrations, and data flows, implementing corrective and preventive actions to minimize disruption.
• Develop and maintain standards, guidelines, and reusable configurations for information systems, advocating for best practices, security, and compliance.
• Plan and execute system changes, releases, and upgrades, including test planning, coordination with cross-functional teams, and post-implementation validation.
• Analyze usage patterns, performance metrics, and stakeholder feedback to identify opportunities for process automation, workflow optimization, and feature improvements.
• Mentor peers and partner teams on system capabilities, configuration options, and operational procedures, contributing to knowledge sharing and continuous improvement.

Skills

Cross-functional collaboration

System design & configuration

Root-cause analysis

Automation opportunities

Stakeholder management

Education

Bachelor’s degree in Information Systems or related field

Tools

ERP/Enterprise applications

Job description

The Senior Specialist, Information Systems at Zillow Group leverages deep expertise in enterprise platforms to design, configure, and optimize technology solutions that support critical business operations. You’ll work with cross-functional teams to deliver scalable systems, improve data quality, and enhance workflows.

This remote role offers opportunities to mentor peers, uphold security and compliance, and drive automation initiatives while partnering with stakeholders across the organization.