Senior Applications Analyst - Billing (Zuora)

ZINC Zillow, Inc.; United States; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Zillow is seeking a Senior Specialist, Information Systems to design, configure, and optimize enterprise platforms that support our real estate business. You will collaborate with product, engineering, and functional teams, translating requirements into scalable technical solutions and ensuring data quality and reliability.

This role focuses on troubleshooting, standards development, and advancing automation and security.

Qualifications

• Bachelor's degree in a relevant field.
• 8+ years of experience in information systems or enterprise applications.
• Experience designing, configuring, and supporting complex enterprise applications in a fast-paced environment.
• Experience collaborating with cross-functional stakeholders to gather requirements and deliver system changes.

Responsibilities

• Lead design, configuration, and enhancement of enterprise systems and integrations.
• Partner with product, engineering, and functional teams to translate business requirements into scalable technical solutions.
• Drive complex troubleshooting and root-cause analysis across applications and data flows.
• Develop and maintain standards, guidelines, and reusable configurations for information systems.
• Plan and execute system changes, releases, and upgrades with test planning and cross-functional coordination.
• Analyze usage patterns and performance metrics to identify automation and workflow improvements.
• Mentor peers and partner teams on system capabilities and operational procedures.

Skills

Enterprise systems design

Root-cause analysis

Automation opportunities

Mentoring

Stakeholder collaboration

Education

Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration, or related field

Tools

HR systems

Finance systems

CRM systems

ITSM

Job description

About the team

The Senior Specialist, Information Systems leverages deep expertise in enterprise platforms and cross-functional collaboration to design, configure, and optimize technology solutions that support Zillow's critical business operations. Operating with a high degree of autonomy, this role solves complex, ambiguous systems challenges, improves end-to-end workflows, and serves as a trusted partner and subject matter expert to stakeholders across the organization.

About the role

• Lead the design, configuration, and enhancement of enterprise systems and integrations to improve reliability, data quality, and usability for business stakeholders.
• Partner with product, engineering, and functional teams to translate business requirements into scalable technical solutions, documenting designs, configurations, and impact.
• Drive complex troubleshooting and root‑cause analysis across applications, integrations, and data flows, implementing corrective and preventive actions to minimize disruption.
• Develop and maintain standards, guidelines, and reusable configurations for information systems, advocating for best practices, security, and compliance.
• Plan and execute system changes, releases, and upgrades, including test planning, coordination with cross‑functional teams, and post‑implementation validation.
• Analyze usage patterns, performance metrics, and stakeholder feedback to identify opportunities for process automation, workflow optimization, and feature improvements.
• Mentor peers and partner teams on system capabilities, configuration options, and operational procedures, contributing to knowledge sharing and continuous improvement.

Who you are

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration, or a related field.
• 8+ years of experience in information systems, enterprise applications, or a related technology role supporting business-critical platforms.
• Experience designing, configuring, and supporting complex enterprise applications or platforms (e.g., HR, finance, CRM, ITSM, or similar systems) in a fast‑paced environment.
• Experience collaborating with cross‑functional stakeholders to gather requirements, prioritize enhancements, and deliver system changes from concept through implementation.
• Experience analyzing system issues and data flows to develop remediation plans, process improvements, or automation opportunities.
• Or an equivalent combination of education and experience.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most‑visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality. How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise. Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Los Angeles County applicants

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.

Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.