Senior BI Claims Adjuster - Multi-State & Litigation-Ready

8AK American Hallmark General Agency; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Hallmark Financial Services is seeking an experienced claim adjuster to handle bodily injury and UIM/UM exposures in a personal lines environment. The role requires coordinating with defense counsel, performing coverage analysis, and preparing denials or settlements.

Strong communication and organizational skills are essential. You will manage diverse claims, maintain detailed file notes, and ensure regulatory compliance across a multi-state region.

Qualifications

• Bachelor’s degree or equivalent experience with 1–5 years in personal lines claims
• Experience handling bodily injury (BI/UM/UIM) exposures in personal lines
• Experience handling physical damage exposures in personal lines claims
• Strong attention to detail and ability to work in a team
• Ability to analyze and solve problems with minimal supervision
• Excellent verbal and written communication skills
• Must obtain state adjuster license(s) within 3 months of start date
• Proficiency with multiple software applications

Responsibilities

• Serve as the point of contact for insureds on general claim questions and reporting
• Perform coverage analysis and prepare reservation of rights/declination letters
• Make liability decisions and coordinate subrogation where applicable
• Liaise with defense counsel to develop case strategy and obtain expert support
• Conduct pre-litigation investigations and maintain proper file notes
• Maintain case diaries and ensure proper documentation in claims system
• Prioritize and evaluate claims with attorney involvement, including settlements or denials
• Apply state regulations across a multistate region; handle complex property and renters claims

Skills

Communication skills

Teamwork

Problem solving

Self-motivation

Organization

Education

Bachelor’s degree

State adjuster license within 3 months

Tools

Microsoft Office

Job description

Hallmark Financial Services is seeking an experienced claim adjuster to handle bodily injury and UIM/UM exposures in a personal lines environment. The role requires coordinating with defense counsel, performing coverage analysis, and preparing denials or settlements.

Strong communication and organizational skills are essential. You will manage diverse claims, maintain detailed file notes, and ensure regulatory compliance across a multi-state region.