Senior Bodily Injury Claims Adjuster, Personal Lines

8AK American Hallmark General Agency; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Hallmark Financial Services is seeking an experienced claim adjuster to handle bodily injury and UIM/UM exposures in a personal lines environment. The role requires coordinating with defense counsel, performing coverage analysis, and preparing denials or settlements.

Strong communication and organizational skills are essential. You will manage diverse claims, maintain detailed file notes, and ensure regulatory compliance across a multi-state region.

Qualifications

• Bachelor’s degree or equivalent experience with 1–5 years in personal lines claims
• Experience handling bodily injury (BI/UM/UIM) exposures in personal lines
• Experience handling physical damage exposures in personal lines claims
• Strong attention to detail and ability to work in a team
• Ability to analyze and solve problems with minimal supervision
• Excellent verbal and written communication skills
• Must obtain state adjuster license(s) within 3 months of start date
• Proficiency with multiple software applications

Responsibilities

• Serve as the point of contact for insureds on general claim questions and reporting
• Perform coverage analysis and prepare reservation of rights/declination letters
• Make liability decisions and coordinate subrogation where applicable
• Liaise with defense counsel to develop case strategy and obtain expert support
• Conduct pre-litigation investigations and maintain proper file notes
• Maintain case diaries and ensure proper documentation in claims system
• Prioritize and evaluate claims with attorney involvement, including settlements or denials
• Apply state regulations across a multistate region; handle complex property and renters claims

Skills

Communication skills

Teamwork

Problem solving

Self-motivation

Organization

Education

Bachelor’s degree

State adjuster license within 3 months

Tools

Microsoft Office

Job description

Job Description

Essential Duties and Responsibilities include the following. Other duties assigned as needed.

• Act as point-of-contact for insureds regarding general claim questions and reporting of claims.
• Identify and perform coverage analysis and prepare reservation of rights/declination letters when appropriate.
• Make liability decisions, analyze aggravating factors and potential for shared responsibility, and set up subrogation (as applicable)
• Manage and work with defense counsel (as applicable) to develop the case to include expert support and case strategy.
• Conduct proper reviews and independent investigations pre-litigation.
• Maintain cases on diary to ensure proper file management, evaluation, strategy, and timely reserve recommendations are handled.
• Keep current running notes to reflect file development and ensure proper documents are maintained in the claims system.
• Prioritize and evaluate claims, the majority will be injury/casualty with attorney involvement
• Negotiate claim settlements with plaintiff counsel as indicated, or issue denials to claimant/claimant attorney as appropriate.
• Use knowledge of state regulatory and statutory requirements for a multi-state region
• May also handle multi-compete/complex property claims and renters injury claims

Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor’s degree from a four-year college or university; or 1-5 years related experience and/or training; or equivalent combination of education and experience.
• Experience handling attorney represented bodily injury (BI/UM/UIM) exposures in a personal lines claim’s environment
• Experience handling physical damage exposures in a personal lines claims environment
• Detailed oriented with the ability to work in a team environment and be flexible to daily changing needs and job duties
• Ability to analyze and problem solve, working closely with others to coordinate and complete projects
• Ability to think critically and resolve problems of varying complexity
• Ability to perform with minimal supervision
• Self-motivated with a strong work ethic
• Excellent oral, written and interpersonal communication skills
• Must be customer service oriented, highly organized and efficient
• Effective Computer Skills
• Advanced Microsoft Office Skills
• Ability to learn multiple software applications
• Must obtain applicable adjusters license(s) by state within 3 months of start date.

Preferred Skills

• Auto bodily injury attorney represented and/or litigation experience
• Multiple language skills a plus
• TX Adjuster License

Hallmark Financial Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.