Senior BI Analyst — Data Insights & Dashboards

Teleion Consulting LLC.; Seattle (WA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Full benefits

PTO

Holiday

401(k)

Job summary

Teleion Consulting LLC in Seattle seeks a senior data analyst to transform customer experience data into actionable insights. You will lead data analysis, evaluate sources, and develop analytics tools, systems, and reporting solutions that drive decision making.

The role requires 8–10 years in data analysis and BI, advanced Excel/Smartsheet, experience with Tableau, data modeling, and strong communication with program managers.

Qualifications

• 8–10 years of data analysis and BI experience.
• Advanced Excel, Smartsheet, databases, and BI dashboards (Tableau) experience.
• Experience with data modeling, mapping, and documenting workflows.
• Represent business needs of program managers to analytics team with clear communication.
• Knowledge of agile project management using Jira, requirements gathering, planning, and status reporting.
• Ability to manage projects amid ambiguity, competing priorities, and multiple teams while maintaining speed and detail.
• Establish and maintain relationships with internal and external customers.
• Intermediate MS Office skills, especially Outlook and Word.
• Full-time role with benefits including PTO, holidays, and a 401(k).

Responsibilities

• Perform data analysis to identify customer experience themes and trends.
• Evaluate data sources, tools, systems and processes.
• Develop analytics tools, systems and processes.
• Create data models, dashboards, visualizations, and reporting solutions that enable actionable customer insights.
• Support onboarding of new customer feedback sources and integration of additional structured and unstructured data assets.
• Perform business analysis and deliver actionable insights to support decision-making.
• Develop methodologies and incorporate AI to consume unstructured data sources.
• Use AI to streamline work and optimize business processes.
• Document and optimize key business processes to support systematic build out of analysis and reporting systems.

Skills

Data analysis

BI dashboards

Excel

Smartsheet

Tableau

Data modeling

Jira

Tools

Smartsheet

Jira

SQL

Job description

Teleion Consulting LLC in Seattle seeks a senior data analyst to transform customer experience data into actionable insights. You will lead data analysis, evaluate sources, and develop analytics tools, systems, and reporting solutions that drive decision making.

The role requires 8–10 years in data analysis and BI, advanced Excel/Smartsheet, experience with Tableau, data modeling, and strong communication with program managers.