BI Analyst

Teleion Consulting LLC.; Seattle (WA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Full benefits

PTO

Holiday

401(k)

Job summary

Teleion Consulting LLC in Seattle seeks a senior data analyst to transform customer experience data into actionable insights. You will lead data analysis, evaluate sources, and develop analytics tools, systems, and reporting solutions that drive decision making.

The role requires 8–10 years in data analysis and BI, advanced Excel/Smartsheet, experience with Tableau, data modeling, and strong communication with program managers.

Qualifications

• 8–10 years of data analysis and BI experience.
• Advanced Excel, Smartsheet, databases, and BI dashboards (Tableau) experience.
• Experience with data modeling, mapping, and documenting workflows.
• Represent business needs of program managers to analytics team with clear communication.
• Knowledge of agile project management using Jira, requirements gathering, planning, and status reporting.
• Ability to manage projects amid ambiguity, competing priorities, and multiple teams while maintaining speed and detail.
• Establish and maintain relationships with internal and external customers.
• Intermediate MS Office skills, especially Outlook and Word.
• Full-time role with benefits including PTO, holidays, and a 401(k).

Responsibilities

• Perform data analysis to identify customer experience themes and trends.
• Evaluate data sources, tools, systems and processes.
• Develop analytics tools, systems and processes.
• Create data models, dashboards, visualizations, and reporting solutions that enable actionable customer insights.
• Support onboarding of new customer feedback sources and integration of additional structured and unstructured data assets.
• Perform business analysis and deliver actionable insights to support decision-making.
• Develop methodologies and incorporate AI to consume unstructured data sources.
• Use AI to streamline work and optimize business processes.
• Document and optimize key business processes to support systematic build out of analysis and reporting systems.

Skills

Data analysis

BI dashboards

Excel

Smartsheet

Tableau

Data modeling

Jira

Tools

Smartsheet

Jira

SQL

Job description

Must be living in the following states to be considered: Florida (FL), Georgia (GA) , Illinois (IL), Iowa (IA), Nevada (NV), North Carolina (NC), South Dakota (SD), Texas (TX), Washington (WA), Virginia (VA), Wisconsin (WI)

Key Responsibilities

Perform data analysis to identify customer experience themes and trends.

Evaluate data sources, tools, systems and processes.

Develop analytics tools, systems and processes.

Create data models, dashboards, visualizations, and reporting solutions that enable actionable customer insights.

Support onboarding of new customer feedback sources and integration of additional structured and unstructured data assets.

Perform business analysis and deliver actionable insights to support decision-making.

Develop methodologies and incorporate AI to consume unstructured data sources.

Use AI to streamline work and optimize business processes.

Document and optimize key business processes to support systematic build out of analysis and reporting systems.

Minimum Qualifications

8-10 years of data analysis and BI experience

Advanced skills in Excel, Smartsheet, databases, and BI dashboards (like Tableau)

Experience with data modeling, mapping, and documenting workflows

Represent the business needs of program managers to analytics team and vice versa with regular, clear communication

History of project management with agile methodology, sprints & stories using tools like Jira, requirements gathering, planning, & status reporting

Manage projects effectively even with high levels of ambiguity, competing priorities, and multiple teams while maintaining speed and a high level of attention to detail

Establish and maintain relationships with internal and external customers

Intermediate skills across MS Office, particularly Outlook and Word

This is a full time role and Teleion offers full benefits, PTO, holiday, 401(k). See how other employees have reviewed us on Glassdoor.

• full benefits
• PTO
• holiday
• 401(k)

Required: Eligibility to work in the United States without sponsorship presently or in the future.

Teleion has made the Seattle Business Magazine Washington's 100 Best Place to Work list! (https://seattlebusinessmag.com/100-best-companies-work/100-best-companies-work-midsize)

Teleion is Minority owned and an Equal Opportunity Employer - We welcome all races, sexual orientations, gender identities, veterans, religions and disabilities