Senior Beverage Operations Manager

Seminole Hard Rock Hotel & Casino

Florida

On-site

USD 75,000 - 110,000

Full time

2 days ago

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Job summary

Seminole Hard Rock Hotel & Casino seeks an experienced Beverage Leader to drive guest experiences across bars, lounges, and casino beverage operations. You will model frontline leadership, coach supervisors, and ensure quality, speed of service, and consistency while controlling costs.

You will shape beverage menus and programming to boost guest satisfaction and revenue, manage labor, and collaborate with IT on beverage technology adoption. Proficiency in POS and digital ordering is preferred.

Qualifications

Associate degree or higher required.
Minimum of 6 years in a high-volume bartending environment and 2 years of casino beverage supervisory experience.
Strong knowledge of beverage trends, service standards, purchasing, inventory, cost controls, and financial reporting.
Comfort with beverage technology, POS systems, digital ordering and service platforms; experience with Beverage on Demand (BOSS) or comparable solutions is highly desirable.
Excellent interpersonal communication, sound judgment, collaborative leadership, and the ability to inspire a diverse team.

Responsibilities

Guest Experience & Operational Leadership: Leads from the floor with an active presence during peak business periods, engaging guests and team members, anticipating service needs, and resolving opportunities in real time.
People Leadership & Talent Development: Recruits, coaches, recognizes, and retains high-performing talent; creates an inclusive, accountable environment where team members feel empowered to deliver exceptional experiences.
Beverage Strategy & Commercial Performance: Collaborates on compelling beverage menus, signature cocktails, premium offerings, seasonal activations, and programming that enhance the guest journey and generate incremental revenue.
Technology, Systems & Innovation: Supports Beverage on Demand integration, adoption, and optimization, including service workflows, zone mapping, team readiness, and speed‑of‑service performance.
Compliance & Stewardship: Upholds Gaming Commission regulations, Seminole Tribe of Florida and departmental policies, responsible alcohol service requirements, and applicable safety and sanitation standards.