Senior Benefits Support Advocate

Businessolver; Indiana (PA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Benefits package

Job summary

Businessolver is seeking a full-time Senior Member Advocate to support clients by taking calls regarding Health Spending Account, COBRA, Retiree or Exchange enrollments and inquiries. This role is meaningful, with the satisfaction of helping individuals and families through our benefits platform.

You will handle inbound calls professionally, document call details, ensure compliance and timely transactions, and be ready to roll up your sleeves to understand client needs.

Qualifications

• 3+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is required.
• 5+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is ideal.
• Strong customer-centric mindset.
• Comfort level with technology – we are a technology company!
• Ability to diagnose and own technology issues.
• Embracing new technology as it is integrated into the organization.
• Strong people skills to find success in every opportunity.
• Exceptional phone etiquette and communication skills.

Responsibilities

• Provides outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests.
• Assists with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs.
• Answer inbound calls professionally, with high energy and a positive attitude and a little charm.
• Respond accurately and thoroughly to caller inquiries and document call details accordingly.
• Ensure compliance in all areas of processing, completing all transactions timely and accurately.
• Take accountability for the entire process from receipt of work to resolution.
• The ability to jump in and help. This is a “roll up your sleeves” position, and you will need to understand our business, our client’s business, and processes so you can help others effectively do their jobs.
• Work under general supervision following established procedures.
• Must be available for a full-time shift between 7am and 7pm CT

Skills

Health Spending Account

Customer-centric mindset

Technology familiarity

Phone etiquette

Team player

Job description

Businessolver is seeking a full-time Senior Member Advocate to support clients by taking calls regarding Health Spending Account, COBRA, Retiree or Exchange enrollments and inquiries. This role is meaningful, with the satisfaction of helping individuals and families through our benefits platform.

You will handle inbound calls professionally, document call details, ensure compliance and timely transactions, and be ready to roll up your sleeves to understand client needs.