Member Services Advocate

Cottingham & Butler; Dubuque (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flex Spending or HSA

401(k) with company match

Profit-Sharing

PTO/Paid Holidays

Company-paid ST and LT Disability

Maternity Leave/Parental Leave

Job summary

Cottingham & Butler in Dubuque, Iowa, is hiring a Member Services Advocate to provide advanced advocacy services for members navigating healthcare and employer benefit situations. Candidates should have strong experience in health insurance and claims resolution.

This position involves guiding individuals through complex issues and requires effective partnership with providers, carriers, and administrators. Successful candidates will be confident advocates and possess critical thinking skills to handle sensitive issues independently.

Benefits include flex spending or HSA, 401(k) with company match, and paid leave options.

Qualifications

• Proven hands-on experience navigating health plans and claims processes.
• Ability to manage sensitive issues with minimal oversight.
• Experience in health insurance, TPAs, provider offices, or benefits administration.

Responsibilities

• Guide individuals through complex coverage scenarios.
• Resolve escalated claims and billing issues.
• Partner directly with providers, carriers, and third-party administrators.

Skills

Strong background in health insurance

Claims resolution

Benefits administration

Critical thinking

Customer advocacy

Job description

Member Services Advocates play a critical role in delivering advanced advocacy services, serving as a trusted resource for members navigating complex healthcare and employer benefit situations. This role is intended for experienced professionals with a strong background in health insurance, claims resolution, or benefits administration who can independently assess issues, interpret plan details, and drive outcomes across multiple stakeholders.

In this role, you will guide individuals through complex coverage scenarios, resolve escalated claims and billing issues, and partner directly with providers, carriers, and third-party administrators to ensure accurate and timely resolution. This position requires a high degree of ownership, critical thinking, and the ability to manage sensitive or multi-layered issues with minimal oversight.

We are seeking candidates who bring proven, hands-on experience navigating health plans and claims processes, including direct interaction with providers or carriers. Successful candidates will be confident advocating on behalf of members in complex situations and comfortable managing issues that require coordination across multiple parties. This role is best suited for individuals with experience in health insurance, TPAs, provider offices, or benefits administration who are ready to apply their expertise in a highly specialized, member-facing advocacy role.

• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave