Senior Benefits Specialist- LOA

Freseniusmedicalcare; Waltham (MA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Parental leave

Job summary

Fresenius Medical Care in United States (MA) is seeking a Leave of Absence Administrator to oversee end-to-end LOA, disability claims, and time-off programs. You will serve as a subject matter expert on federal, state, and company leave requirements, ensuring compliant, high-quality employee experiences.

Responsibilities include managing LOA cases through return to work, collaborating with Payroll, HR Partners, and external carriers, and educating managers on policies.

Qualifications

• 5+ years in leave of absence and disability administration.
• Strong knowledge of FMLA, ADA, state leave programs, and disability administration.
• Experience with third-party leave admins and insurers.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to manage multiple cases.
• Experience interpreting policies and regulatory requirements.
• Proficiency with HRIS, timekeeping, and case management systems.
• CEBS/SHRM or related certification.
• Experience with UKG Workforce Management/Timekeeping.
• Experience supporting multi-state leave administration in a large organization.

Responsibilities

• Manage LOA cases from initiation through return to work, including company leave programs, FMLA, state-mandated leave programs, and Short-Term and Long-Term Disability claims.
• Provide guidance on leave eligibility, benefits continuation, documentation requirements, and return-to-work processes.
• Maintain expertise in applicable federal and state leave regulations and ensure compliance with all legal and company requirements.
• Partner with Payroll, Accommodations, Workers' Compensation/Risk Management, HR Business Partners, and other stakeholders for seamless case administration.
• Develop and maintain relationships with third-party leave administrators, disability carriers, and state leave agencies.
• Deliver high-touch, employee-centered experiences reflecting company values and wellbeing.
• Educate and train managers on leave processes, FMLA requirements, state leave programs, and timekeeping practices.
• Conduct audits and reconciliations related to leave administration, return-to-work activity, denied/ canceled leaves, extended sick leave, and paid time off balances.
• Identify opportunities for process improvement and support new programs, systems, and enhancements.
• Participate in cross-functional projects and special initiatives.

Skills

Leave administration

Disability claims

Regulatory compliance

Customer service

HRIS systems

Timekeeping systems

Project coordination

Communication skills

Training managers

UKG Workforce Management

Education

Associates degree in HR/Business or related field

Tools

HRIS

Timekeeping systems

Case management systems

UKG Workforce Management/Timekeeping

Job description

PURPOSE AND SCOPE

The Leave of Absence Administrator is responsible for the end-to-end administration of employee leave programs, disability claims, and time-off policies. This role serves as a subject matter expert for federal, state, and company leave requirements while delivering an exceptional employee experience through proactive case management, compliance oversight, and partnership with internal and external stakeholders.

The ideal candidate is highly knowledgeable in leave administration, disability management, state leave programs, and regulatory compliance, with a strong commitment to customer service and operational excellence.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Under limited Manager’s supervision, applies considerable Leave of Absence Administration knowledge to perform a broad range of tasks which include but are not limited to:
  • Manage Leave of Absence (LOA) cases from initiation through return to work, including company leave programs, FMLA, state-mandated leave programs, and Short-Term and Long-Term Disability claims.
  • Serve as a trusted resource for employees and managers by providing guidance on leave eligibility, benefits continuation, documentation requirements, and return-to-work processes.
  • Maintain expertise in applicable federal and state leave regulations and ensure compliance with all legal and company requirements.
  • Partner closely with Payroll, Accommodations, Workers' Compensation/Risk Management, HR Business Partners, and other stakeholders to ensure seamless case administration.
  • Develop and maintain strong working relationships with third-party leave administrators, disability carriers, and state leave agencies.
  • Deliver a high-touch, employee-centered experience that reflects the organization's core values and commitment to employee wellbeing.
• Educate and train managers on leave processes, FMLA requirements, state leave programs, time-off policies, accommodations coordination, and timekeeping practices.
• Conduct audits and reconciliations related to leave administration, return-to-work activity, denied and canceled leaves, extended sick leave, and paid time-off balances.
• Ensure compliance with applicable regulations and internal controls, including ERISA, HIPAA, Department of Labor requirements, IRS regulations, plan documents, Summary Plan Descriptions (SPDs), and SOX controls.
• Identify opportunities for process improvement and support implementation of new programs, systems, and operational enhancements.
• Participate in cross-functional projects and special initiatives as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Little to no travel is expected for this position.

SUPERVISION

• None

EDUCATION AND REQUIRED CREDENTIALS

• Associates degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience.

EXPERIENCE AND SKILLS

• 5+ years of experience administering leave of absence programs, disability claims, and employee benefits.
• Strong knowledge of FMLA, ADA, state leave programs, and disability administration.
• Experience working with third-party leave administrators and insurance carriers.
• Excellent communication, consultation, and customer service skills.
• Strong organizational skills with the ability to manage multiple cases and competing priorities.
• Experience interpreting and applying policies, procedures, and regulatory requirements.
• Proficiency with HRIS, timekeeping, and case management systems.
• Certified Employee Benefits Specialist (CEBS), SHRM, or related certification.
• Experience with UKG Workforce Management/Timekeeping.
• Experience supporting multi-state leave administration in a large organization.

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.
Hourly Rate: $22.00 - $35.00
Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors