Disability & LOA Administrator

Jordan's Furniture; East Taunton (MA); On-site; USD 94,558,000 - 117,482,000; Full time

Job summary

Jordan's Furniture is seeking a Leave of Absence & Workers’ Compensation Coordinator in Massachusetts to administer leave, disability, and workers’ compensation programs while ensuring compliance and excellent service.

You will partner with employees, managers, HR, payroll, and vendors to manage cases, communicate requirements, and maintain accurate records. Strong organizational skills and confidentiality are essential for this role.

Qualifications

• 2–4 years of experience in benefits administration or related HR roles.
• Strong organizational and prioritization skills.
• Excellent customer service and confidential communication.

Responsibilities

• Administer leave of absence and disability cases per policy and laws.
• Communicate leave requirements and return-to-work expectations.
• Serve as primary contact for employees, managers, and vendors on leave and workers' compensation.
• Coordinate workers' compensation claims and reporting.
• Maintain confidential records across HR and payroll systems.
• Prepare reports and ensure compliance and documentation.

Skills

Benefits administration

HR coordination

Multitasking

Customer service

Record keeping

Education

High school diploma

Associate degree (preferred)

Tools

Microsoft Office

HRIS

Job description

Are you passionate about helping employees navigate important life events while ensuring a seamless and supportive experience? We are seeking a detail-oriented and compassionate Leave of Absence & Workers’ Compensation Coordinator to support the administration of leave, disability, workers' compensation, and accommodation programs. In this role, you'll serve as a trusted resource for employees and leaders while helping ensure compliance, accuracy, and outstanding customer service.

What You'll Do

As the Leave of Absence & Workers’ Compensation Coordinator, you will provide day-to-day administration and case management support for leave and workers' compensation programs. You will partner closely with employees, managers, HR, payroll, external vendors, and insurance carriers to ensure cases are managed effectively and employees receive timely guidance and support.

Key Responsibilities

• Administer routine leave of absence and disability cases in accordance with company policies and applicable federal and state laws.
• Communicate leave requirements, deadlines, benefit information, and return-to-work expectations to employees and managers.
• Serve as the primary point of contact for employees, managers, payroll partners, HR team members, and absence management vendors regarding leave and workers' compensation matters.
• Coordinate workers' compensation claims, including claim reporting, documentation collection, employee outreach, and ongoing claim administration.
• Monitor leave, disability, and workers' compensation cases to ensure timely submission of documentation, compliance with deadlines, and accurate case resolution.
• Maintain confidential records, case notes, correspondence, and system data across HR, payroll, leave, and workers' compensation platforms.
• Support workplace accommodation requests by coordinating documentation, tracking requests, and facilitating communications.
• Prepare reports and maintain required records, including workers' compensation logs, OSHA-related documentation, audits, data validation, and annual compliance activities.
• Identify issues, discrepancies, or potential risks and **escalate** complex or sensitive matters appropriately.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• 2-4 years of experience in benefits administration, human resources, leave administration, disability management, workers' compensation, or a related field.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and cases simultaneously.
• Excellent customer service and communication skills, including the ability to handle confidential and sensitive matters professionally.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to maintain confidentiality and exercise sound judgment.

Preferred Qualifications

• Associate degree or coursework in Human Resources, Business Administration, Benefits Administration, or a related field.
• Direct experience administering leave, disability, or workers' compensation cases.
• Working knowledge of FMLA, ADA, state leave laws, workers' compensation processes, and wage replacement benefits.
• Experience working with HRIS, absence management, claims administration, or case management systems.

Why You'll Love This Role

• Make a meaningful impact by supporting employees during significant life and health events.
• Collaborate with HR, Benefits, Payroll, and operational leaders across the organization.
• Build expertise in leave administration, accommodations, compliance, and workers' compensation.
• Work in a role that combines employee support, problem-solving, and operational excellence.

Pay Range: $33.00 - 41.00 per hour. We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.

Jordan's Furniture is an Equal Opportunity Employer.