Senior Benefits & Eligibility Lead — Mentor & Compliance

State of Arizona; Tucson (AZ); Sur place; USD 29 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Retirement plan

Paid holidays

Parental leave

Tuition reimbursement

Transit subsidy

Résumé du poste

The Department of Economic Security (DES) seeks a Benefits and Eligibility Senior — Eligibility Interviewer Lead in Tucson to mentor staff and conduct advanced eligibility determinations in an in-office setting.

Responsibilities include supporting audits, ensuring policy compliance, and communicating updates to the team while delivering quality service to Arizonans. Desirable candidates will have strong interviewing and data analysis skills.

Qualifications

• Knowledge of federal, state and agency rules governing eligibility and grants.
• Ability to explain complex rules to diverse populations.
• Strong communication and data interpretation skills.

Responsabilités

• Mentor, lead, or coach staff and conduct advanced eligibility determinations.
• Prepare for audits by identifying issues and documenting findings.
• Provide technical support to ensure compliance with rules and processes.
• Compile data for meetings and communicate updates to the team.

Connaissances

Interviewing techniques

Written communication

Verbal communication

Customer service

Data interpretation

Outils

Automated systems and software

Description du poste

The Department of Economic Security (DES) seeks a Benefits and Eligibility Senior — Eligibility Interviewer Lead in Tucson to mentor staff and conduct advanced eligibility determinations in an in-office setting.

Responsibilities include supporting audits, ensuring policy compliance, and communicating updates to the team while delivering quality service to Arizonans. Desirable candidates will have strong interviewing and data analysis skills.