Senior Benefits & Claims Advocate

Zenith American Solutions, Inc.; Bothell (WA); On-site; USD 36,777 - 52,380; Full time

Job summary

Zenith American Solutions, Inc. is looking for a Senior Customer Care Advocate in Bothell, Washington. The role involves delivering advanced customer service related to eligibility, benefits, and claims status.

Ideal candidates should possess a high school diploma, three years of experience in customer service or benefits administration, and strong communication skills. The position requires proficiency in MS Office and a commitment to customer satisfaction.

The role offers a pay rate of $32.36 per hour.

Qualifications

• Three years of related work experience in benefits administration or customer service.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Solid organization skills with strong detail orientation.

Responsibilities

• Provide advanced customer service about eligibility and claims status.
• Handle escalated calls and manage through resolution.
• Update files and document system notes of conversations.

Skills

Customer service

Communication

Organization

Detail orientation

Education

High school diploma or GED

Tools

MS Office

Job description

Zenith American Solutions, Inc. is looking for a Senior Customer Care Advocate in Bothell, Washington. The role involves delivering advanced customer service related to eligibility, benefits, and claims status.

Ideal candidates should possess a high school diploma, three years of experience in customer service or benefits administration, and strong communication skills. The position requires proficiency in MS Office and a commitment to customer satisfaction.

The role offers a pay rate of $32.36 per hour.