Senior Benefits Care Advocate

zenithamerican; Bothell (WA); Vor Ort; USD 37.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health, vision, and dental coverage

401(k) with company match

PTO and growth opportunities

Zusammenfassung

Zenith American Solutions is seeking a Sr. Customer Care Advocate to provide advanced customer service to participants, beneficiaries, and providers regarding eligibility, benefits, and claims status.

The role involves handling PHI/PII with care and maintaining up-to-date knowledge of plans and procedures. Responsibilities include processing enrollments, communicating regulatory information, and following up on action requests.

Qualifikationen

• High school diploma or GED.
• Three years of related work experience in health and welfare environment.
• Strong work ethic and team player mentality.
• Integrity and commitment to customer satisfaction.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Solid organization skills with attention to detail.
• Ability to read, analyze, and interpret general business materials and regulations.
• Proficient computer skills including MS Office tools and applications.

Aufgaben

• Maintains current knowledge of assigned Plan(s) and applies knowledge in all job functions.
• Provides written, verbal, or face-to-face customer service by responding to inquiries and documenting conversations.
• Updates files and documents system notes of conversations or actions.
• Handles administration of retirement and health and welfare benefits (mailers, forms, correspondence).
• Processes enrollments and updates member information in systems.
• Distributes communications related to regulatory requirements.
• Initiates action requests and follows up to ensure completion.
• Handles escalated calls and resolves issues.

Kenntnisse

Customer service

Call Center

MS Office

PHI/PII

Team player

Ausbildung

High school diploma or GED

Tools

MS Office

Jobbeschreibung

Zenith American Solutions is seeking a Sr. Customer Care Advocate to provide advanced customer service to participants, beneficiaries, and providers regarding eligibility, benefits, and claims status.

The role involves handling PHI/PII with care and maintaining up-to-date knowledge of plans and procedures. Responsibilities include processing enrollments, communicating regulatory information, and following up on action requests.