Senior Benefit Programs Lead & Trainer

Virginia AG; Franklin (VA); On-site; USD 38,000 - 46,000; Full time

Job summary

Virginia AG is seeking a Benefit Programs Specialist IV to lead teams in managing benefit programs, training staff, and supporting supervision. The role focuses on complex, sensitive cases and ensuring compliance with policies while guiding colleagues through casework and program procedures.

Applicants should be prepared to mentor staff, coordinate training and liaise with community partners to meet client needs within established guidelines and timelines.

Responsibilities

• Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff
• Prepares case records and reports
• Works on the most complex and sensitive cases
• Interprets policies and procedures applicable to the various benefit programs, assists staff and clients in issues related to initial and continuing determination of eligibility of individuals and families
• Collects and compiles statistics from caseloads
• Provides training to other eligibility workers on an individual or group basis
• Coordinates training programs and orientation for new employees and clients
• Explores alternative sources of income and assistance
• Responds to inquiries from the public concerning public assistance programs and eligibility requirements
• Ensures that established deadlines are met
• Prepares monthly reports and maintains records of activities
• Assists in training new staff on policy and procedural matters
• Coordinates and interacts with other community resources and partners to assist clients in meeting assessed needs.

Job description

Virginia AG is seeking a Benefit Programs Specialist IV to lead teams in managing benefit programs, training staff, and supporting supervision. The role focuses on complex, sensitive cases and ensuring compliance with policies while guiding colleagues through casework and program procedures.

Applicants should be prepared to mentor staff, coordinate training and liaise with community partners to meet client needs within established guidelines and timelines.