Senior Benefit Programs Specialist – Complex Cases

Virginia Department of Social Services; New Castle (VA); On-site; USD 52,000 - 72,000; Full time

Job summary

Virginia Department of Social Services is seeking a Benefit Programs Specialist III to conduct advanced eligibility determinations and quality control reviews for public assistance programs. The role requires independent work within established guidelines and collaboration with supervisors on the most complex cases.

Responsibilities include monitoring program efficacy, generating reports, and supporting budget requests.

Responsibilities

• Contacts vendors for services and ensures payments to allow for the restoration or continuation of services.
• Monitors efficacy, trends of programs, and completes seasonal, quarterly and yearly reports;
• Participates on task forces, strategic planning, mentoring volunteers, students and new employees, teaching classes, and conducting outreach;
• Reviews cases for correctness, identifies significant errors/problems in caseloads and determines if the errors/problems are with the section, unit or with an employee;
• Provides statistical data and other information to support budget requests; interviews clients who provide questionable or fraudulent statements and information and determines program eligibility;
• Documents data and information gathered and compares findings with established guidelines of program eligibility;
• Prepares reports regarding quality control and makes recommendations to the supervisor;
• Explains programs, and the rights and responsibilities of applicants and recipients, and conducts follow-up as needed;
• Carries a caseload of clients receiving public assistance that involve complex issues;
• Serves as a resource to staff and the public concerning public assistance programs and eligibility requirements;
• Answers questions related to policies and procedures; and
• Maintains records, prepares reports, and submits summaries and information as required.

Job description

Virginia Department of Social Services is seeking a Benefit Programs Specialist III to conduct advanced eligibility determinations and quality control reviews for public assistance programs. The role requires independent work within established guidelines and collaboration with supervisors on the most complex cases.

Responsibilities include monitoring program efficacy, generating reports, and supporting budget requests.