Lead Benefit Programs Specialist IV

Virginia Department of Social Services; Rocky Mount (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

Virginia Department of Social Services is seeking a Benefit Programs Specialist IV to provide leadership in benefit programs, lead staff, and train eligibility workers. This role includes supervising in staff coverage, workload balance, and back-up supervision of team members.

The position emphasizes handling complex cases, interpreting policies, and coordinating with community resources to assist clients in meeting needs. Leadership in a high-responsibility environment is essential.

Qualifications

• Knowledge of applicable laws, codes, policies and procedures.
• Procedures, including civil and Circuit Court procedures; basic human behavior, social problems and resources, and interviewing techniques.
• Knowledge of social, economic, health, and cultural factors which can serve as barriers to employment; and counseling techniques.

Responsibilities

• Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff.
• Answers questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases.
• Prepares case records and reports.
• Works on the most complex and sensitive cases.
• Interprets policies and procedures applicable to the various benefit programs, assists staff and clients in issues related to initial and continuing determination of eligibility of individuals and families.
• Collects and compiles statistics from caseloads.
• Provides training to other eligibility workers on an individual or group basis.
• Coordinates training programs and orientation for new employees and clients.
• Explores alternative sources of income and assistance.
• Responds to inquiries from the public concerning public assistance programs and eligibility requirements.
• Ensures that established deadlines are met.
• Prepares monthly reports and maintains records of activities.
• Assists in training new staff on policy and procedural matters; and
• Coordinates and interacts with other community resources and partners to assist clients in meeting assessed needs.

Skills

Computer skills

Job description

Virginia Department of Social Services is seeking a Benefit Programs Specialist IV to provide leadership in benefit programs, lead staff, and train eligibility workers. This role includes supervising in staff coverage, workload balance, and back-up supervision of team members.

The position emphasizes handling complex cases, interpreting policies, and coordinating with community resources to assist clients in meeting needs. Leadership in a high-responsibility environment is essential.