Lead Benefit Programs Specialist – Training & Complex Cases

Virginia Department of Social Services; Virginia; On-site; USD 52,000 - 72,000; Full time

Job summary

Virginia Department of Social Services seeks a Benefit Programs Specialist IV to represent the leadership level within the benefit programs occupational group. The role includes leading staff, providing training, reviewing case files, and backing up supervision while ensuring deadlines and guidelines are followed.

This position requires handling complex cases, interpreting applicable laws and policies for eligibility determinations, and coordinating with community resources.

Qualifications

• Lead worker and trainer for staff; provide guidance on policies and procedures
• Ability to review case files and provide back-up supervision to staff
• Interprets policies related to benefit programs for eligibility determinations

Responsibilities

• Serve as lead worker and assist supervisor by conducting program training for staff; review case files and provide back-up supervision
• Answer questions related to policies and procedures; advise on case management methods
• Prepare case records and reports; handle the most complex and sensitive cases

Skills

Computer skills

Job description

Virginia Department of Social Services seeks a Benefit Programs Specialist IV to represent the leadership level within the benefit programs occupational group. The role includes leading staff, providing training, reviewing case files, and backing up supervision while ensuring deadlines and guidelines are followed.

This position requires handling complex cases, interpreting applicable laws and policies for eligibility determinations, and coordinating with community resources.