Senior Benefit Navigator & Client Advocate

Keystone Advisors; Houston (TX); Presencial; USD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Company-paid licensing support

Comprehensive benefits package

Career advancement opportunities

Descripción de la vacante

Keystone Advisors is seeking a Senior Benefit Navigator in Houston, Texas. This role involves providing expert guidance to clients on complex healthcare decisions, ensuring a positive customer experience across all product lines.

The ideal candidate has over 7 years of experience in customer service or healthcare, strong communication skills, and proficiency with Salesforce. We offer competitive compensation, comprehensive benefits, and a collaborative culture.

Formación

• 7+ years of experience in customer service, insurance, healthcare, or a related field.
• Strong communication, analytical, and problem-solving skills.
• Advanced proficiency with CRM systems and Microsoft Excel.

Responsabilidades

• Serve as the primary point of contact for escalated client concerns.
• Educate clients on healthcare plans and coverage options.
• Conduct proactive outreach to at-risk clients.

Conocimientos

Customer service

Problem-solving

Communication skills

Analytical skills

Educación

High school diploma or GED

Bachelor’s degree or equivalent experience

Herramientas

Salesforce

Microsoft Office

Descripción del empleo

Keystone Advisors is seeking a Senior Benefit Navigator in Houston, Texas. This role involves providing expert guidance to clients on complex healthcare decisions, ensuring a positive customer experience across all product lines.

The ideal candidate has over 7 years of experience in customer service or healthcare, strong communication skills, and proficiency with Salesforce. We offer competitive compensation, comprehensive benefits, and a collaborative culture.