Senior Behavioral Health Triage Clinician Crisis Navigator

Blue Shield of CA; Lodi (CA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Blue Shield of CA is seeking a Behavioral Health Care Management Clinician, Senior to support the Behavioral Health Triage Line. You will perform clinical screenings, assess needs and urgency, provide crisis intervention, and guide members to care management and community resources.

The role emphasizes safety assessment, de-escalation, and care navigation across age groups, with potential for a small caseload and clinical intake support.

Qualifications

• Current unrestricted CA license (LCSW, LMFT, LPCC, RN, or PsyD) required
• Master's degree required for non RN-licensure
• Minimum five years of relevant experience, including three in behavioral health or triage
• Certified Case Manager preferred
• Experience with crisis intervention and triage settings
• Ability to assess safety and deescalate across age groups

Responsibilities

• Provide initial clinical screenings and assess urgency for the Behavioral Health Triage Line
• Conduct crisis intervention and connect members with services and providers
• Facilitate referrals and care routing to appropriate programs
• Maintain a small behavioral health care management caseload as needed
• Assist clinical intake and prioritize referrals for timely access

Skills

Crisis intervention

Care navigation

Deescalation

Psychosocial assessment

Critical thinking

Computer skills

Interdisciplinary collaboration

Education

Master's degree

RN licensure preferred

Tools

Microsoft Excel

Outlook

Word

PowerPoint

Job description

Blue Shield of CA is seeking a Behavioral Health Care Management Clinician, Senior to support the Behavioral Health Triage Line. You will perform clinical screenings, assess needs and urgency, provide crisis intervention, and guide members to care management and community resources.

The role emphasizes safety assessment, de-escalation, and care navigation across age groups, with potential for a small caseload and clinical intake support.