Senior Behavioral Health Programs Director

Community Mental Health Affiliates, Inc. (CMHA); New Britain (CT); On-site; USD 110,000 - 150,000; Full time

Job summary

Community Mental Health Affiliates, Inc. (CMHA) in New Britain, CT, seeks a Senior Program Officer to lead strategy, management, and evaluation across residential, community support, adult, child and family, and outpatient services.

This role provides overall clinical and administrative leadership to ensure quality client care and compliance with funding regulations. The SPO collaborates with program managers to align goals, budgets, and performance metrics, driving program expansion and grant

Responsibilities

• Acts as senior leader in directing and providing clinical oversight and consultation to all agency programs, working with all program managers to ensure integration of services across divisions and facilitate quality client outcomes in a fiscally responsible manner.
• Provides guidance to Service Area and Regional Directors, being available for consultation, job coaching, and mentorship as needed.
• Works with department managers in establishing program goals and objectives, budgets, meeting revenue targets and managing expenses.
• Establishes measurable, achievable program area goals and objectives on an annual basis and monitors progress.
• Remains abreast of and ensures compliance with the requirements/regulations of funders, reviewers, licensors, accreditation bodies and third‑party payers; develops positive relationships with representatives from these entities.
• Develops, implements and maintains policies, procedures and protocols for high‑quality client care.
• Develops and fosters a high‑performance, inclusive, and accountability culture throughout program teams, aligned with core values and organizational commitments to equity and inclusion.
• Recruits, orients, trains and supervises program directors and staff; identifies ongoing staff training needs and conducts staff performance appraisals.
• Develops and expands programs to meet community needs, participating in grant‑writing as needed.
• Ensures proper documentation of critical incidents and investigates and reports incidents to appropriate state and/or federal agencies, as needed.
• Serves as the agency clinical risk management officer, overseeing clinical and administrative audits, developing and ensuring compliance with agency policies and procedures, and ensuring that outcome measures are maintained and results reported.
• Co‑leads, with the Senior Operating Officer, agency strategic planning processes by working with agency leadership to translate strategic plans into new programs, program redesigns, training development, new or special projects and initiatives.
• Participates in Quality Improvement initiatives by working with the Performance Improvement Department on setting performance improvement goals and strategies and adjusting strategies based on outcomes.
• Chairs and/or participates in agency, system, regional and statewide committees as assigned related to client care, funding issues and system development.
• Performs other duties as assigned.

Job description

Community Mental Health Affiliates, Inc. (CMHA) in New Britain, CT, seeks a Senior Program Officer to lead strategy, management, and evaluation across residential, community support, adult, child and family, and outpatient services.

This role provides overall clinical and administrative leadership to ensure quality client care and compliance with funding regulations. The SPO collaborates with program managers to align goals, budgets, and performance metrics, driving program expansion and grant