Senior Program Officer - full-time - 1st shift - Mon-Fri

Community Mental Health Affiliates, Inc. (CMHA); New Britain (CT); On-site; USD 110,000 - 150,000; Full time

Job summary

Community Mental Health Affiliates, Inc. (CMHA) in New Britain, CT, seeks a Senior Program Officer to lead strategy, management, and evaluation across residential, community support, adult, child and family, and outpatient services.

This role provides overall clinical and administrative leadership to ensure quality client care and compliance with funding regulations. The SPO collaborates with program managers to align goals, budgets, and performance metrics, driving program expansion and grant

Responsibilities

• Acts as senior leader in directing and providing clinical oversight and consultation to all agency programs, working with all program managers to ensure integration of services across divisions and facilitate quality client outcomes in a fiscally responsible manner.
• Provides guidance to Service Area and Regional Directors, being available for consultation, job coaching, and mentorship as needed.
• Works with department managers in establishing program goals and objectives, budgets, meeting revenue targets and managing expenses.
• Establishes measurable, achievable program area goals and objectives on an annual basis and monitors progress.
• Remains abreast of and ensures compliance with the requirements/regulations of funders, reviewers, licensors, accreditation bodies and third‑party payers; develops positive relationships with representatives from these entities.
• Develops, implements and maintains policies, procedures and protocols for high‑quality client care.
• Develops and fosters a high‑performance, inclusive, and accountability culture throughout program teams, aligned with core values and organizational commitments to equity and inclusion.
• Recruits, orients, trains and supervises program directors and staff; identifies ongoing staff training needs and conducts staff performance appraisals.
• Develops and expands programs to meet community needs, participating in grant‑writing as needed.
• Ensures proper documentation of critical incidents and investigates and reports incidents to appropriate state and/or federal agencies, as needed.
• Serves as the agency clinical risk management officer, overseeing clinical and administrative audits, developing and ensuring compliance with agency policies and procedures, and ensuring that outcome measures are maintained and results reported.
• Co‑leads, with the Senior Operating Officer, agency strategic planning processes by working with agency leadership to translate strategic plans into new programs, program redesigns, training development, new or special projects and initiatives.
• Participates in Quality Improvement initiatives by working with the Performance Improvement Department on setting performance improvement goals and strategies and adjusting strategies based on outcomes.
• Chairs and/or participates in agency, system, regional and statewide committees as assigned related to client care, funding issues and system development.
• Performs other duties as assigned.

Job description

Why CMHA? Community Mental Health Affiliates, Inc. (CMHA) is a private non‑profit treatment provider headquartered in New Britain, with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use, treating more than 7,500 adults and children each year. CMHA is Connecticut’s first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC). Visit cmhacc.org to learn more.

Job Overview

Senior Program Officer (SPO) leads the strategy, management, and evaluation of CMHA’s programs and provides leadership for the programs. As a member of the Senior Leadership Team, the SPO plays a key leadership role in guiding CMHA’s mission and organizational success. This position provides overall clinical and administrative leadership for all program areas (residential, community support, adult, child and family, and outpatient) to manage clinical risk and ensure high program quality, compliance with accreditation and federal/state funding regulations, and adherence to budget. The SPO participates in strategic planning and plan implementation to ensure system integration between inpatient, outpatient and community support services.

Essential Responsibilities

• Acts as senior leader in directing and providing clinical oversight and consultation to all agency programs, working with all program managers to ensure integration of services across divisions and facilitate quality client outcomes in a fiscally responsible manner.
• Provides guidance to Service Area and Regional Directors, being available for consultation, job coaching, and mentorship as needed.
• Works with department managers in establishing program goals and objectives, budgets, meeting revenue targets and managing expenses.
• Establishes measurable, achievable program area goals and objectives on an annual basis and monitors progress.
• Remains abreast of and ensures compliance with the requirements/regulations of funders, reviewers, licensors, accreditation bodies and third‑party payers; develops positive relationships with representatives from these entities.
• Develops, implements and maintains policies, procedures and protocols for high‑quality client care.
• Develops and fosters a high‑performance, inclusive, and accountability culture throughout program teams, aligned with core values and organizational commitments to equity and inclusion.
• Recruits, orients, trains and supervises program directors and staff; identifies ongoing staff training needs and conducts staff performance appraisals.
• Develops and expands programs to meet community needs, participating in grant‑writing as needed.
• Ensures proper documentation of critical incidents and investigates and reports incidents to appropriate state and/or federal agencies, as needed.
• Serves as the agency clinical risk management officer, overseeing clinical and administrative audits, developing and ensuring compliance with agency policies and procedures, and ensuring that outcome measures are maintained and results reported.
• Co‑leads, with the Senior Operating Officer, agency strategic planning processes by working with agency leadership to translate strategic plans into new programs, program redesigns, training development, new or special projects and initiatives.
• Participates in Quality Improvement initiatives by working with the Performance Improvement Department on setting performance improvement goals and strategies and adjusting strategies based on outcomes.
• Chairs and/or participates in agency, system, regional and statewide committees as assigned related to client care, funding issues and system development.
• Performs other duties as assigned.

Principal Customers

Internal – President/CEO, CFO, COO, CHRO, and other senior leaders; administrative department leads for overall budget management, clinical risk management, quality assurance, corporate compliance, public relations/fundraising, human capital, program and strategic planning, and grant writing; clinical staff of all programs for administrative and clinical consultation; finance and budget staff for budgetary management.

External – State funders and licensing bodies, provider organizations, general public and private hospitals, and collaborating agencies for funding, administrative issues and clinical risk management.