Senior Bath Installer & Field Lead

Pj Fitzpatrick; Concord (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO

Health Insurance

Vision Insurance

Dental Insurance

Job summary

P.J. Fitzpatrick is seeking a frontline installer to manage bath product installations and set the pace and tone for each job. You will review job specifications, measure accurately, and coordinate with customers and crew to ensure quality and satisfaction.

This role requires face-to-face support, problem-solving, and the ability to lift heavy materials (75lbs+). You will work on-site, stay on your feet for long periods, and participate in safety training.

Qualifications

• OSHA safety course completed.
• Customer-facing service orientation.
• Ability to measure accurately for orders.
• Ability to lift 75 lbs+ and stand 6–9 hours daily.

Responsibilities

• Review home improvement contracts for accuracy of job specifications (i.e., sizes, colors, styles) and perform complete and accurate pre-construction activities, including technical measure.
• Function in a customer-facing support role, provides face-to-face, phone and email support to customers, troubleshoots complex customer issues; provides creative solutions to ensure 100% customer satisfaction.
• Accurately measure Products, complete Product order, develop labor estimate and specify additional supplies needed for the project.
• Communicate with customer and crew to resolve conflicts discovered during measure, installation and service.
• Ensure customers understand the installation process and provide answers to customer questions.
• Monitor and help the installation of jobs and ensures company quality standards are maintained and superior customer service is provided for the entire life-cycle of customer jobs.
• Lift base showers or tubs and crushed marble panels ( must be able to lift over 75lbs)
• Will be on your feet 6-9 hours a day
• Complete services when necessary.
• Collect final payments and appropriate documentation from customers upon job completion.
• Ensure company vehicle is maintained in a neat, stocked, and clean manner.
• Complete OSHA Safety Course
• Show up on time and be ready to work each day
• Responsible for keeping their work area clean
• PTO
• Health Insurance
• Vision Insurance
• Dental Insurance

Skills

Customer-facing service

Measurement & estimates

Communication

OSHA safety training

Job description

P.J. Fitzpatrick is seeking a frontline installer to manage bath product installations and set the pace and tone for each job. You will review job specifications, measure accurately, and coordinate with customers and crew to ensure quality and satisfaction.

This role requires face-to-face support, problem-solving, and the ability to lift heavy materials (75lbs+). You will work on-site, stay on your feet for long periods, and participate in safety training.