Banking Center Lead: Elevate Customer Experience

Amerant Bank; Town of Florida (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Amerant Bank is seeking a Banking Specialist Team Lead to guide a branch team in delivering exceptional customer service and sales support. The role emphasizes operational excellence, risk management, and staff development, with responsibilities across teller and platform transactions and new account activity.

Ideal candidates bring extensive banking experience, strong leadership, and a commitment to meeting regulatory and security standards.

Qualifications

• High School or GED required; AA or Bachelor's degree preferred.
• English required; second language skills may be required in some markets.
• Over 5 years experience in bank sales/service or equivalent.

Responsibilities

• Process deposits, withdrawals, check cashing and related transactions.
• Monitor end-of-day balancing and ATM/cash recycler operations.
• Open and maintain accounts and process related KYC requirements.
• Review documentation and ensure BSA/AML compliance.
• Support sales goals and cross-sell banking products.
• Coach and develop branch staff and ensure lobby standards.

Skills

Customer service

Team leadership

Sales

Financial transactions

Education

High School diploma or GED

AA or Bachelor's Degree preferred

Tools

MS Office Suite

Job description

Amerant Bank is seeking a Banking Specialist Team Lead to guide a branch team in delivering exceptional customer service and sales support. The role emphasizes operational excellence, risk management, and staff development, with responsibilities across teller and platform transactions and new account activity.

Ideal candidates bring extensive banking experience, strong leadership, and a commitment to meeting regulatory and security standards.