Senior Banking Delivery Leader — Ops, AI & Compliance

My3Tech; Phoenix (AZ); On-site; USD 180,000 - 240,000; Full time

Job summary

My3Tech in Phoenix, AZ seeks an AVP Banking Delivery to lead large-scale banking and financial services operations, ensuring client outcomes, regulatory compliance, and strong financial performance. The role covers retail, commercial, mortgage, and payment processes with a focus on automation and GenAI initiatives.

You will manage multi-account P&L, drive governance, and sponsor transformation programs while partnering with executive clients and global delivery teams.

Qualifications

• Bachelor's degree in Finance, Economics, Business Administration, Accounting, or related field.
• MBA or equivalent advanced degree preferred.
• 15+ years in Banking BPO, Financial Services Operations, or back-office operations.
• Minimum 8+ years of leadership in large banking operations.

Responsibilities

• Lead end-to-end delivery for banking and financial services operations across multiple accounts and service lines.
• Ensure achievement of client SLAs, KPIs, contractual obligations, and regulatory requirements.
• Drive operational excellence, productivity, and service quality initiatives.
• Establish robust governance, risk management, and escalation processes.
• Oversee operational readiness for transitions, migrations, and transformations.
• Develop executive-level client relationships and lead QBRs and strategic planning.

Skills

Leadership

P&L management

Regulatory compliance

Banking operations

Client relationships

Education

Bachelor's in Finance/related

MBA preferred

Tools

Lean Six Sigma

Automation tools

Job description

My3Tech in Phoenix, AZ seeks an AVP Banking Delivery to lead large-scale banking and financial services operations, ensuring client outcomes, regulatory compliance, and strong financial performance. The role covers retail, commercial, mortgage, and payment processes with a focus on automation and GenAI initiatives.

You will manage multi-account P&L, drive governance, and sponsor transformation programs while partnering with executive clients and global delivery teams.