Senior Banking Customer Success Leader

Equifax, Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Equifax, Inc. is seeking a Principal Customer Success Manager to lead strategic partnerships with banking clients, driving adoption, retention, and value realization across our platform services.

You will build trusted advisor relationships, translate business value into outcomes, and orchestrate cross-functional teams to meet client objectives while identifying expansion opportunities and ensuring client satisfaction.

Qualifications

• Bachelor’s degree or equivalent industry experience.
• Experience in customer success or account management.
• Understanding of banking regulations and compliance concepts.

Responsibilities

• Develop strong relationships with our clients by maintaining engagement and aligning objectives.
• Act as a trusted advisor and advocate for the client to ensure success and maximum value.
• Provide business insights through client value presentations and reviews.
• Identify growth and upsell opportunities and coordinate with the Account Executive.
• Assess customer health by monitoring usage, issues, and other metrics.
• Facilitate cross-team coordination to address client pain points and escalation handling.

Skills

Customer Success

Account Management

Client-Facing

Education

Bachelor’s degree

Job description

Equifax, Inc. is seeking a Principal Customer Success Manager to lead strategic partnerships with banking clients, driving adoption, retention, and value realization across our platform services.

You will build trusted advisor relationships, translate business value into outcomes, and orchestrate cross-functional teams to meet client objectives while identifying expansion opportunities and ensuring client satisfaction.