Senior Banking Call Center Specialist

Farmers & Merchants Bank of Central California; Lodi (CA); Vor Ort; USD 32.000 - 36.000; Vollzeit

Zusammenfassung

Farmers & Merchants Bank of Central California is seeking a Call Center Specialist III in Lodi, CA. You will respond to customer inquiries, resolve issues, and promote bank products while supporting Debit Card and Online Banking services.

A one-year bank experience and excellent communication skills are preferred. The role requires a high school diploma or equivalent, multitasking ability, and proficiency with MS Office.

Qualifikationen

• Minimum of high school diploma or equivalent, college work/degree preferred
• One year or more work experience within F&M Bank
• Multi-tasker with a desire to go the extra mile to service customers
• Superb written and verbal communication skills, with an emphasis on correct English grammar
• Ability to use a multi-line telephone system and various computer-based applications, including Microsoft Office (Word, Excel, and Outlook)

Aufgaben

• Respond to incoming calls to assist customers with bank or account questions and problems
• Recommend bank products and services to customers
• Provide Debit Card and Online Banking support
• Respond to high volume of inbound calls with prompt, exemplary service and cross-sell opportunities

Kenntnisse

Customer service

Verbal communication

Written communication

Multitasking

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Jobbeschreibung

Farmers & Merchants Bank of Central California is seeking a Call Center Specialist III in Lodi, CA. You will respond to customer inquiries, resolve issues, and promote bank products while supporting Debit Card and Online Banking services.

A one-year bank experience and excellent communication skills are preferred. The role requires a high school diploma or equivalent, multitasking ability, and proficiency with MS Office.