Banking Call Center Specialist III — Customer Care Pro

F&M Bank; Lodi (CA); Vor Ort; USD 32.000 - 36.000; Vollzeit

Zusammenfassung

F&M Bank in Lodi, CA is seeking a Call Center Specialist III to handle customer inquiries, support online and debit card services, and promote bank products. You will work in a fast-paced call center environment, delivering high-quality service while meeting performance metrics and adhering to bank policies.

The ideal candidate has solid communication skills, experience with multi-line phones, and proficiency in Microsoft Office.

Qualifikationen

• Minimum of a high school diploma or equivalent; college work/degree preferred.
• One year or more experience in a call center or customer service role.
• Experience using a multi-line telephone system and Microsoft Office applications.

Aufgaben

• Respond to high volume inbound calls to assist customers with bank or account questions.
• Provide Debit Card and Online Banking support and recommend bank products and services.
• Maintain professional conduct and effective communication with customers.
• Assist customers with transactions and look for cross-sale opportunities.
• Meet productivity targets and adhere to policies, procedures, and compliance requirements.

Kenntnisse

Customer service

Communication

Multitasking

Telephone system

Microsoft Office

Ausbildung

High school diploma

Tools

Microsoft Office

Jobbeschreibung

F&M Bank in Lodi, CA is seeking a Call Center Specialist III to handle customer inquiries, support online and debit card services, and promote bank products. You will work in a fast-paced call center environment, delivering high-quality service while meeting performance metrics and adhering to bank policies.

The ideal candidate has solid communication skills, experience with multi-line phones, and proficiency in Microsoft Office.