Senior Bakery Operations Lead — Finishing & Improvement

The Cheesecake Factory; Rocky Mount (NC); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Annual bonus eligibility

Benefits from day 1 after 60 days

401K with company match

Vacation time 2 weeks (3 weeks after 5

Sick time 5 days per year

Tuition reimbursement $2,500

Adoption assistance $2,500

Dining discount 25%-35%

Reusable dining gift card

Job summary

The Cheesecake Factory Bakery in Rocky Mount, NC, seeks a Senior Production Supervisor to lead the Finishing area, develop front-line leaders, and drive continuous improvement. You will influence safety, quality, productivity, and team performance while taking ownership of bakery operations.

You will champion data-driven decision making, manage staffing and shifts, and collaborate with Quality, Engineering, and Supply Chain to achieve manufacturing goals in a high-volume environment.

Qualifications

• 8+ years of leadership experience in a food manufacturing environment, preferably bakery or dessert.
• Experience coaching and developing supervisors and production teams.
• Experience managing multiple supervisors or large production teams.
• Experience leading high-volume bakery/food manufacturing operations.
• Strong knowledge of manufacturing operations, workforce planning, continuous improvement, and process optimization.
• Knowledge of cGMP, food safety standards, safety regulations, and quality systems.
• Ability to use data, analytics, and performance metrics to drive results.
• Experience with performance management systems and operational metrics.
• Advanced problem-solving, critical-thinking, and decision-making skills.
• Strong leadership, interpersonal and communication skills.
• Ability to plan, prioritize, and manage multiple initiatives in a fast-paced environment.
• Experience with using MRP systems to manage inventory, traceability and on-time delivery.

Responsibilities

• Assign staff to processes based on crewing models, skills, experience, and needs.
• Hire, onboard, and develop team members per company standards.
• Provide workforce planning support and lead the Finishing area.
• Manage utilization, workload, attendance, and overtime for efficiency.
• Reallocate labor and adjust priorities to mitigate constraints.
• Serve as Shift Manager in absence, leading Supervisors and shop floor.
• Champion continuous improvement to enhance safety, quality, productivity.
• Enforce safety standards, report incidents, ensure cgMP compliance.
• Resolve complex production issues with clear action plans.
• Oversee process optimization and validation for consistency and excellence.
• Manage deviations, partner with Quality/Engineering, mentor Supervisors.
• Identify strategic process improvements through data analysis.
• Communicate performance and achievements to senior leadership.
• Collaborate with Quality, Engineering, Supply Chain to meet objectives.
• Use shop floor data system to drive performance and minimize downtime.
• Manage material usage variance and optimize yields.

Skills

Natural leadership

Results-driven

Improvement focus

Adaptability

People development

Data-driven decisions

Communication

Planning & prioritization

MRP systems

Tools

MRP systems

Job description

The Cheesecake Factory Bakery in Rocky Mount, NC, seeks a Senior Production Supervisor to lead the Finishing area, develop front-line leaders, and drive continuous improvement. You will influence safety, quality, productivity, and team performance while taking ownership of bakery operations.

You will champion data-driven decision making, manage staffing and shifts, and collaborate with Quality, Engineering, and Supply Chain to achieve manufacturing goals in a high-volume environment.